Amedeo Giannoccolo

Enhanced community safety by increasing content compliance by 25% through rigorous policy adherence monitoring. Improved content accuracy by 15% and refined moderation processes, resulting in reduced errors by 20%. Collaborated across teams to strengthen safety protocols and mentored new members, boosting team performance.

Guided graduates through loan repayment, ensuring compliance and clear financial understanding. Processed payments, set up Direct Debits, and clarified interest/balance details, enhancing transaction efficiency. Analyzed repayment trends to optimize financial guidance and coordinated with internal teams to resolve complex issues.

Improved user satisfaction by 15% through top-tier customer support for bookings and listings, reducing resolution times by 20%. Executed quality assurance initiatives and collaborated with teams to streamline processes, significantly cutting response times. Provided expert guidance to partners on platform integration, fostering trust and operational efficiency.

Managed a 15-member team, enhancing efficiency and customer satisfaction while consistently surpassing sales targets. Achieved 95% customer satisfaction and was recognized for top 10% store performance in customer service and sales. Fostered teamwork by mentoring staff and analyzed customer feedback to refine service processes, improving customer retention.

Led the team to consistently surpass sales targets, significantly boosting revenue and client relations. Provided exceptional customer service and actively engaged with clients to understand their needs. Contributed to a positive sales environment and supported overall team objectives.