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Cameron Sapstead

@cameronsapstead

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Senior QA & Compliance Analyst driving business performance and client satisfaction.

United Kingdom

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What I'm looking for

I am looking for a role that values quality assurance and compliance, offers opportunities for professional growth, and fosters a collaborative work environment.

I am a dedicated Senior QA & Compliance Analyst with a proven track record in enhancing business performance through effective quality assurance processes. My experience spans various roles, including my current position where I lead initiatives to ensure compliance with government regulations and client expectations. I take pride in my ability to create and implement quality assurance strategies that not only meet but exceed industry standards.

One of my significant achievements includes successfully leading our ISO 27001 Audit certification for the new 2022 standard, which resulted in increased client confidence and new business opportunities. My analytical skills allow me to collate and present data effectively, ensuring that all departments are aligned with our quality objectives. I am passionate about developing tailored training materials and implementing ISO controls that foster a culture of continuous improvement within the organization.

Experience

Work history, roles, and key accomplishments

Current

Senior QA & Compliance Analyst

Current

Countrywide Corporate Property Services

Sep 2017 - Sep 2023 (6 years)

As a Senior QA & Compliance Analyst, I developed and implemented Quality Assurance processes to ensure compliance with government regulations and client expectations. I successfully led the ISO 27001 Audit certification, enhancing client confidence and attracting new clients. My role involved creating training materials, managing complaints, and conducting QA trend analysis.

Quality Assurance ISO 27001 Compliance Management Training Development Data Analysis Risk Management Process Improvement

Assistant Manager

Rogers

Sep 2017 - Sep 2022 (5 years)

In my role as Assistant Manager, I focused on driving business performance in a client-focused environment. I was responsible for customer service, managing orders, and ensuring a high standard of service in a busy atmosphere.

Customer Service Order Management Team Leadership Business Performance Management Inventory Management

Bar Team Member

Slug and Lettuce

Feb 2022 - Jun 2022 (4 months)

As a Bar Team Member, I served customers, handled payments, and organized inventory. I contributed to a positive customer experience in a fast-paced environment.

Customer Service Teamwork Fast Paced Environment

Barista

Starbucks

Feb 2020 - Jul 2021 (1 year 5 months)

As a Barista, I provided excellent customer service by serving beverages and managing queries. I ensured a welcoming atmosphere and maintained high standards of cleanliness.

Customer Service Team Collaboration