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ambika singh

@ambikasingh

I’m an IT Administrator and SaaS Implementation Specialist, securing AI platforms and identity governance for distributed enterprises.

India

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What I'm looking for

I’m looking for a security-minded role where I can own IAM + SaaS/AI onboarding, automate identity-governed workflows, and strengthen SOC 2 readiness—while improving onboarding speed, endpoint compliance, and operational SLAs.

I’m an IT Administrator and SaaS Implementation Specialist with 7+ years managing enterprise SaaS, AI platforms, and identity governance for globally distributed organisations. As a sole IT owner across multiple companies, I built IAM frameworks, MDM pipelines, and SOC 2 evidence libraries while keeping operations secure and auditable.

Most recently, I owned IT for a 100% remote workforce of 120+ employees, running helpdesk and enforcing MDM security baselines across 150+ endpoints. I directed Okta and Google Workspace SSO, MFA, and SCIM provisioning for 120+ users (zero unauthorised access incidents over 18 months), and I delivered end-to-end onboarding and offboarding across 15+ SaaS platforms. I also integrated Claude, ChatGPT Enterprise, and Gemini with Okta SSO/SCIM and REST API to deliver secure, identity-governed AI access.

Earlier roles strengthened my breadth across ITSM and support: at Uvaro I created the first helpdesk ticketing system with SLA accountability and authored the company IT Security Policy, while at Better.com I worked at SaaS engineering managing Okta, endpoint tooling, and access controls , managing 15+ Saas applications. Across these experiences, I’ve automated workflows (Zapier/REST API) and improved onboarding and documentation speed—cutting documentation turnaround by 40% and eliminating 5+ hours of manual work per week.

Experience

Work history, roles, and key accomplishments

IT Administrator

Treez Inc.

Nov 2024 - May 2026 (1 year 6 months)

Owned IT helpdesk for a remote 120+ employee workforce, maintaining <2-hour P1 response time with zero escalation incidents over 18 months. Enforced MDM security baselines for 150+ endpoints (100% compliance) and managed Okta/Google Workspace SSO, MFA, and SCIM provisioning with zero unauthorized access incidents, while integrating enterprise AI platforms with identity governance via Okta and auto

Okta Administration Google Workspace SSO MFA SCIM Identity & Access Management Zapier

System Administrator

Uvaro Inc.

Aug 2022 - Nov 2022 (3 months)

Sole IT resource for a fully remote organization, building the first helpdesk ticketing system to introduce SLA accountability and operational visibility, reducing closure time by 30%. Authored the company IT security policy and designed standardized onboarding sessions, cutting Day 1 setup time by 50% across cohorts.

Help Desk Ticketing Systems SLA Management IT Governance Onboarding

SaaS Administrator & IT Support

Better.com

Oct 2019 - May 2022 (2 years 7 months)

Supervised 15+ SaaS and infrastructure platforms (including Okta, AD, AWS, JAMF/Intune/SCCM, and Atlassian) to deliver SSO, MFA, and MDM-driven access controls for 500+ users. Owned SaaS onboarding/offboarding and IAM lifecycle activities, reducing per-platform onboarding cycle time by 35% and overall onboarding completion time by 40%, while improving knowledge management to reduce repeat helpdesk

Okta Active Directory SSO MDM Intune SCCM Autopilot AWS Twilio

IT Administrator

Wipro Ltd.

Oct 2015 - Sep 2019 (3 years 11 months)

Served as primary escalation contact for critical incidents and VIP requests, maintaining 98%+ SLA compliance across priority tickets. Managed global Active Directory for 1,000+ accounts and deployed 300+ Windows endpoints using Autopilot, Azure portal, and AirWatch (AirWatch) for domain joining, software push, and license provisioning.

Active Directory Administration SLA Management Autopilot Airwatch OU Migrations