Richa Boruah
@richaboruah
I secure enterprise identities through IAM, Microsoft Entra ID, Active Directory, and automation.
IndiaWhat I'm looking for
I've supported secure identity operations at Teleperformance, managing Active Directory, Microsoft Entra ID, and hybrid identity environments for global users across the US, UK, and APAC.
I configure JML lifecycle processes, RBAC, SAML 2.0 SSO, MFA, Conditional Access, Exchange Online, Microsoft 365 access, and privileged access. I also use PowerShell to automate provisioning and administrative tasks while resolving 30–40 incidents and access requests daily through ServiceNow.
My work has been recognized with a TP Star Award and consistent “Exceeds Expectations” ratings. I focus on reliable access, strong governance, and responsive support aligned with enterprise security and compliance standards.
Experience
Work history, roles, and key accomplishments
IT Operations Support Specialist (Identity Access Management)
Jan 2022 - Nov 2025 (3 years 10 months)
Administered Active Directory and Microsoft Entra ID identity lifecycle, including JML, RBAC, and access provisioning. Configured SAML-based SSO, MFA, and Conditional Access, and automated tasks with PowerShell.
Provided L1 technical support for identity, access, and system issues, including Active Directory password resets and Duo MFA enrollment. Troubleshot VPN, VDI, and network connectivity for global users.
Education
Degrees, certifications, and relevant coursework
Girijananda Chowdhury Institute of Management and Technology
Bachelor of Technology, Civil Engineering
Bachelor of Technology in Civil Engineering from Girijananda Chowdhury Institute of Management and Technology, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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