Open to opportunities

Payali Majumdar

@payalimajumdar

I’m a Product Operations Team Lead scaling 0→1 B2B SaaS customer insights through data-driven strategy and global execution.

India

Message

What I'm looking for

I’m looking to lead Product Operations in a B2B SaaS environment—owning OKRs/KPIs, building scalable workflows, and converting customer signals into measurable adoption, retention, and product improvements through strong cross-functional execution.

I’m a Strategy & Product Operations Lead with 5+ years of experience building and scaling a 0→1 B2B SaaS insights platform in a high-growth environment. At Arbolus, I’ve driven cross-functional execution and translated customer and commercial signals into data-driven product and operational improvements.

I’ve been 2× promoted within Arbolus, progressing from Associate to Team Lead through consistent delivery and expanding scope. As Team Lead, I lead global operations, ran 130+ product trials to 35+ paid licenses, rebuilt the operating model to increase coverage from ~0.5 to ~2 companies per analyst per day, and manage an 8-member cross-functional team with ownership of OKRs, KPIs, dashboards, and executive-ready business reviews.

Experience

Work history, roles, and key accomplishments

Current

Team Lead, Product Operations

Current

Arbolus

Jun 2025 - Present (10 months)

Led global operations for a B2B customer insights platform, delivering 100,000+ insights across 4,200+ tech companies and 20,000+ assets. Drove product adoption by running 130+ trials to 35+ paid licenses, contributing to 8 client wins and reactivating 20+ dormant users, while scaling coverage from ~0.5 to ~2 companies per analyst per day.

Product Operations Trial To Paid GTM Execution Capacity Planning SOP Development Stakeholder Management People Management

Senior Associate, Product Operations

Arbolus

Jan 2024 - May 2025 (1 year 4 months)

Contributed to the 0→1 development of the Insights product by supporting early pilots, experimentation, and client-facing delivery. Designed and A/B tested research methodologies that were scaled into standardized SOPs, improving consistency and delivery efficiency.

Product Operations 0→1 Products A B Testing Business Insights Data Analysis Experimentation

Associate, Expert Research

Arbolus

Jun 2022 - Dec 2023 (1 year 6 months)

Executed structured research and customer mapping to support insight delivery across multiple industries. Built and enriched datasets to improve delivery consistency and enable scalable, repeatable workflows.

Workflows Repeatability Scalability

Business Development Associate

PrepOnline

Nov 2020 - Mar 2022 (1 year 4 months)

Conducted market and competitor research to support outbound sales campaigns and pipeline development. Earned a promotion within one year based on impact in pipeline generation and process improvements.