Amber Steele

Established customer relationships and provided prompt, accurate customer service. Responded to inquiries regarding insurance availability, eligibility, coverages, policy changes, and claims. Made outbound calls to current clients and leads for sales.

Created orders and managed ship dates to ensure timely material delivery to customers. Collaborated with logistics and carriers to resolve transit challenges. Created and controlled documents for orders, COA's, and testing paperwork, and assisted with invoicing.

Oversaw and executed customer service functions, leading sales and customer satisfaction initiatives. Aided department objectives for exceeding customer expectations and trained new employees. Maintained department work instructions and process flows to ensure timely responses to inquiries.

Managed and tracked company documents, including scanning, organizing, and archiving records according to lifecycle procedures. Controlled document retrieval, processed requests, and verified data from QC. Created and submitted PQR's and MRB's for clients, and built job books for productions.

Sells life insurance policies to individuals, helping them understand their financial needs and providing ongoing support. Responsible for prospecting, making sales calls, explaining policy features, customizing plans, handling renewals, and assisting with claims.

Obtained a General Education Development (GED) credential, demonstrating foundational knowledge across various subjects. This certification prepared for further education and professional opportunities.