Latyra Mays
@latyramays
Caregiver and customer service professional delivering reliable, compassionate support.
United StatesWhat I'm looking for
I’m a dependable, customer-focused professional with experience in caregiving, customer service, security, retail, and food service. I’m known for reliability, teamwork, and thriving in fast-paced environments while keeping people safe and supported.
As a Caregiver at New Perspective Senior Living, I provide compassionate daily living assistance—bathing, dressing, grooming, and mobility support—while helping residents maintain independence. I communicate care needs clearly with residents, families, and healthcare staff, including support for dementia and other age-related conditions.
I also bring strong customer support skills from Foundever, where I assist customers through phone, email, and chat. I resolve inquiries with professionalism and empathy, process account updates and service requests accurately, and use CRM systems to document interactions and ensure timely follow-up.
Earlier roles strengthened my reliability and attention to detail across industries, including Security Guard at Allied Universal (facility patrols, surveillance monitoring, emergency response, incident reports) and retail/food service positions where I delivered product recommendations, handled POS transactions, and maintained quality and safety standards.
Experience
Work history, roles, and key accomplishments
Assisted customers through phone, email, and chat support channels while maintaining professionalism and empathy. Resolved concerns and processed accurate account updates, orders, and service requests using CRM systems.
Caregiver
New Perspective Senior Living
Aug 2024 - Present (1 year 10 months)
Provided compassionate care and assistance with daily living activities, including bathing, dressing, grooming, and mobility support. Supported residents with dementia and other age-related conditions while communicating care needs to residents, families, and healthcare staff.
Catering Associate
SSA Group, LLC
Jun 2024 - Oct 2024 (4 months)
Supported food preparation, event setup, service, and breakdown for catered events. Maintained food safety and sanitation standards and responded promptly to guest requests to support satisfaction.
Conducted facility patrols, monitored surveillance systems, and controlled site access while enforcing safety procedures. Responded to emergencies and security incidents and completed detailed incident and activity reports.
Restocked merchandise efficiently and maintained organized inventory to support store operations. Assisted with unloading shipments and kept the sales floor ready for daily operations while ensuring accuracy in a fast-paced environment.
Delivered customer service and product recommendations while processing transactions accurately using point-of-sale systems. Supported merchandising, inventory management, and store organization to help achieve sales goals.
Crew Member
Five Guys
Jun 2020 - Mar 2023 (2 years 9 months)
Prepared food orders while maintaining quality and safety standards in a high-volume environment. Provided friendly customer service, handled cash transactions with register accuracy, and supported cleaning and operational tasks.
Education
Degrees, certifications, and relevant coursework
Marshall High School
High School Diploma, High School
Earned a High School Diploma from Marshall High School, graduating in May 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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