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Amauri Alves JuniorAJ
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Amauri Alves Junior

@amaurialvesjunior

IT Support Analyst at Stefanini / BNP PARIBAS managing critical banking operations, IAM, and infrastructure.

Brazil
Message

At STEFANINI / BNP PARIBAS, I support critical infrastructure operations in an international banking environment, handling incidents and service requests through ServiceNow while following security and SLA requirements.

I administer users, groups, and security policies through Active Directory and Windows Server, applying least-privilege controls.

At CAMINO SCHOOL, I managed firewall rules and Wi-Fi and switched network infrastructure using Checkpoint Quantum Spark 1590, FortiGate/FortiNet, and RUCKUS / CommScope equipment.

I also managed device fleets across Windows, macOS, iOS, Android, and Chromebooks using MaaS360, Mosyle MDM, Samsung Knox, and Google Admin Console. Earlier infrastructure and support roles included Windows Server and Linux administration, network services, and ITIL-based service management.

Experience

Work history, roles, and key accomplishments

SP
Current

Bilingual IT Support Analyst

Stefanini / BNP Paribas

Jan 2026 - Present (9 months)

Operating in a high-complexity international banking environment, ensuring operational availability and compliance with global security standards. Managing incidents and service requests via ServiceNow and administering IAM through Active Directory.

IU

Technical Support Analyst

IT Universe

Dec 2020 - Mar 2021 (3 months)

Provided technical support for internal and external users across Windows and macOS environments, hardware, and corporate software applications. Monitored ticket queues to optimize workflows and ensure SLA compliance.

ST

Infrastructure / IT Support Analyst

Stefanini

Apr 2020 - Nov 2020 (7 months)

Administered servers in heterogeneous environments (Windows Server and Linux) and managed core network services. Applied ITIL best practices in managing service requests, incidents, and problem resolution.

Education

Degrees, certifications, and relevant coursework

Faculdade Impacta Tecnologia logoFT

Faculdade Impacta Tecnologia

Postgraduate / MBA, Cybersecurity

Pursuing a Postgraduate/MBA in Cybersecurity with expected completion in 2028.

Universidade Cruzeiro do Sul logoUS

Universidade Cruzeiro do Sul

Bachelor's Degree, Information Technology Management

Completed a Bachelor's Degree in Information Technology Management.

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