ANDRE CRUZ
@andrecruz
I deliver N1/N2 technical support, incident resolution, and IT infrastructure services using Microsoft technologies and ServiceNow.
BrazilWhat I'm looking for
I'm currently supporting internal and external users at Stefanini Brasil, helping keep IT systems and equipment operating efficiently through N1/N2 support, troubleshooting, incident management, ServiceNow, and SLA monitoring.
I've provided on-site and remote support across corporate and banking environments at Cerb Consulting, 3AM IT Services, netsupport Brasil, and IT2B – Tecnologia. My work has included equipment deployment, corporate imaging, software configuration, access management, network connectivity troubleshooting, and support for desktops, printers, peripherals, meetings, and videoconferences.
I'm building on my IT infrastructure background with ITIL 4, LGPD, ISO 27001, Data Science, Cloud Computing, and Generative AI. I want to use technology strategically to optimize processes, increase productivity, and support digital transformation.
Experience
Work history, roles, and key accomplishments
Junior IT Support Analyst
Stefanini Brasil
Apr 2025 - Present (1 year 5 months)
Provide technical support to internal and external users, ensuring efficient operation of IT systems and equipment. Handle N1/N2 support, incident management, and SLA monitoring.
IT Technical Support Specialist
Cerb Consulting
Apr 2024 - Oct 2024 (6 months)
Provided technical support in corporate and banking environments, focusing on installation, replacement, and configuration of IT equipment and technology solutions.
N2 IT Support Analyst
3AM IT Services
Feb 2022 - May 2022 (3 months)
Provided on-site customer support as an N2 IT Support Analyst, focusing on identification, diagnosis, and resolution of IT incidents.
IT Support Technician
netsupport Brasil
May 2020 - Jan 2022 (1 year 8 months)
Provided on-site customer support, working with identification, diagnosis, and resolution of IT incidents.
Mid-Level Service Desk Technician
IT2B – Tecnologia
Oct 2015 - Sep 2017 (1 year 11 months)
Provided technical support to users and worked with corporate systems administration, access management, and IT incident resolution.
Education
Degrees, certifications, and relevant coursework
USP/ESALQ
MBA, Data Science, Artificial Intelligence and Analytics
2026 -
MBA in Data Science, Artificial Intelligence and Analytics, expected completion in November 2027.
Centro Universitário UniCarioca
Bachelor's Degree, Information Technology
2004 - 2010
Bachelor's Degree in Information Technology with focus on Systems Analysis and Development.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Skills
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