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Amar GuruAG
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Amar Guru

@amarguru

Experienced Senior Escalation Specialist skilled in content moderation, AML, and process improvement.

India
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What I'm looking for

I seek a role in trust & safety or AML where I can reduce risk, drive process improvements, mentor teams, and strengthen platform compliance in a collaborative environment.

I am a Senior Escalation Specialist (Process Developer) and SME with Genpact, bringing strong experience in content moderation, escalation handling and AML investigations. I combine critical analysis with practical process development to improve user experience and operational compliance.

I have enhanced platform safety by diligently monitoring user-generated content and enforcing compliance, achieving an average 30 percent improvement on social media channels and preventing potential legal issues through timely policy enforcement.

I have led and contributed to government-facing projects including MEITY, MIB, ECI, SEBI and I4C, and I have successfully identified and escalated multiple high-risk cases while delivering accurate risk assessments and investigation reports.

I have been recognized with Genpact Rewards & Recognition and Star Performer awards, and I bring strengths in AML, fraud detection, data-driven process improvements, recruitment, and multilingual content review (Kannada, Hindi, English). I seek roles where I can further reduce financial crime risk and strengthen platform trust and safety.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

RK

RYMEC, Bellary, Karnataka

Bachelor of Technology, Computer Science and Engineering

Completed Bachelor of Technology in Computer Science and Engineering at RYMEC, Bellary, Karnataka.

Tech stack

Software and tools used professionally

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Amar Guru - Senior Escalation Specialist - Genpact | Himalayas