Amar Guru
@amarguru
Experienced Senior Escalation Specialist skilled in content moderation, AML, and process improvement.
What I'm looking for
I am a Senior Escalation Specialist (Process Developer) and SME with Genpact, bringing strong experience in content moderation, escalation handling and AML investigations. I combine critical analysis with practical process development to improve user experience and operational compliance.
I have enhanced platform safety by diligently monitoring user-generated content and enforcing compliance, achieving an average 30 percent improvement on social media channels and preventing potential legal issues through timely policy enforcement.
I have led and contributed to government-facing projects including MEITY, MIB, ECI, SEBI and I4C, and I have successfully identified and escalated multiple high-risk cases while delivering accurate risk assessments and investigation reports.
I have been recognized with Genpact Rewards & Recognition and Star Performer awards, and I bring strengths in AML, fraud detection, data-driven process improvements, recruitment, and multilingual content review (Kannada, Hindi, English). I seek roles where I can further reduce financial crime risk and strengthen platform trust and safety.
Experience
Work history, roles, and key accomplishments
Led content moderation and AML investigations for government projects, improving social media channel outcomes by 30% and preventing potential legal issues through strict policy enforcement. Reduced platform risk exposure by implementing AML procedures and escalating multiple high-risk cases for resolution.
Education
Degrees, certifications, and relevant coursework
RYMEC, Bellary, Karnataka
Bachelor of Technology, Computer Science and Engineering
Completed Bachelor of Technology in Computer Science and Engineering at RYMEC, Bellary, Karnataka.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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