Open to opportunities

Amar Guru

@amarguru

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Experienced Senior Escalation Specialist skilled in content moderation, AML, and process improvement.

India

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What I'm looking for

I seek a role in trust & safety or AML where I can reduce risk, drive process improvements, mentor teams, and strengthen platform compliance in a collaborative environment.

I am a Senior Escalation Specialist (Process Developer) and SME with Genpact, bringing strong experience in content moderation, escalation handling and AML investigations. I combine critical analysis with practical process development to improve user experience and operational compliance.

I have enhanced platform safety by diligently monitoring user-generated content and enforcing compliance, achieving an average 30 percent improvement on social media channels and preventing potential legal issues through timely policy enforcement.

I have led and contributed to government-facing projects including MEITY, MIB, ECI, SEBI and I4C, and I have successfully identified and escalated multiple high-risk cases while delivering accurate risk assessments and investigation reports.

I have been recognized with Genpact Rewards & Recognition and Star Performer awards, and I bring strengths in AML, fraud detection, data-driven process improvements, recruitment, and multilingual content review (Kannada, Hindi, English). I seek roles where I can further reduce financial crime risk and strengthen platform trust and safety.

Experience

Work history, roles, and key accomplishments

Senior Escalation Specialist

Genpact

Mar 2019 - Apr 2025 (6 years 1 month)

Led content moderation and AML investigations for government projects, improving social media channel outcomes by 30% and preventing potential legal issues through strict policy enforcement. Reduced platform risk exposure by implementing AML procedures and escalating multiple high-risk cases for resolution.

Content Moderation Escalation Management Anti Money Laundering Compliance Risk Management Data Analysis