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Amarachi okoro

@amarachiokoro

Amazon Virtual Assistant at King of Kings Publishing Company, optimizing Amazon listings to increase organic visibility and sales by 20%.

Nigeria

Message

At King of Kings Publishing Company, I manage Amazon Seller Central inventory and orders, maintaining 99% accuracy. I also optimize product listings with Helium 10 and Jungle Scout, contributing to a 20% increase in organic visibility and sales.

Previously, I supported customers and executives at DeFi Office, Global Coach Group, and HiTray. At DeFi Office, I improved automated workflows with Zapier and Make.com, reducing manual finance data entry by 30%.

Experience

Work history, roles, and key accomplishments

Current

Amazon Virtual Assistant

Current

King of Kings Publishing Company

Apr 2021 - Present (5 years 7 months)

Manages day-to-day operations in Amazon Seller Central, including inventory and order management, maintaining 99% accuracy. Optimizes product listings using Helium 10 and Jungle Scout, boosting organic visibility and sales by 20%.

Amazon Seller Central Inventory Management Order Management Helium 10 Expertise Junglescout Keyword Research Competitive Analysis Pricing Strategy Product documentation

Customer Service & Virtual Assistant

DeFi Office

Jun 2018 - Dec 2020 (2 years 6 months)

Managed high volumes of customer support tickets using Zendesk and HubSpot, maintaining a 98% CSAT. Created automated workflows with Zapier and Make.com, cutting manual data entry by 30%.

Zendesk HubSpot Zapier Make.Com Google Workspace Intercom Zoho CRM Process documentation Knowledge Base Onboarding

Administrative & Tech Support Assistant

Global Coach Group

May 2015 - Jun 2017 (2 years 1 month)

Supported executive leadership with calendar, inbox, and meeting coordination across multiple time zones. Provided basic tech support to remote staff and organized digital files, improving document retrieval time by 25%.

Calendar Management Inbox Management Meeting Coordination Technical Support Google Workspace Process documentation Scheduling Systems Corporate Trainer

Customer Service Representative

HiTray

Mar 2013 - Apr 2015 (2 years 1 month)

Delivered timely and empathetic support, achieving a 95% first-contact resolution rate. Used CRM systems to manage tickets and track issues, reducing team follow-up time by 15%.

Customer Support CRM Ticket Management Issue Resolution Documentation Feedback Analysis