Amarachi Ogbonna

As a dedicated Administrative Virtual Assistant and Customer Support Representative, I bring over three years of experience in managing client communications and enhancing customer satisfaction. My role at Farm Empire involved managing over 50 customer interactions weekly, where I achieved a remarkable 98% satisfaction rate. This success is attributed to my persuasive communication skills and ability to handle objections effectively, which led to a 25% increase in client conversions.

Previously, at Weekend Chow, I handled over 60 customer inquiries weekly, achieving a 95% first-contact resolution rate. My commitment to optimizing internal communication channels reduced customer waiting times by 25%, significantly boosting customer satisfaction. I am currently pursuing a BA in Business Administration while holding multiple certifications in Virtual Assistance and Customer Relationship Management, which further enhances my ability to deliver excellence in every interaction.