Aman Shah
@amanshah2
I solve customer issues, improve AI data, and keep digital platforms running smoothly.
NepalWhat I'm looking for
I help thousands of Yango and Yandex Ecosystem users worldwide through live chat and email, resolving account errors and technical glitches while maintaining a 95%+ positive rating.
I spot recurring software bugs, collect clear issue details, and communicate them to engineering teams so problems can be fixed.
At RWS Group's TrainAI Division, I evaluated and corrected AI-generated content, reviewed text and audio datasets against strict quality rules, and turned disorganized files into structured training data.
I also built and run an online clothing business, managing customer accounts, Meta Business Suite campaigns, budgets, checkout issues, card payments, and direct customer communication.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Yango / Yandex Ecosystem
Jan 2025 - Present (1 year 8 months)
Provides daily live chat and email support to users worldwide, resolving account errors and technical glitches while maintaining a 95%+ positive rating. Identifies recurring bugs and communicates details to the engineering team.
Education
Degrees, certifications, and relevant coursework
Shree Siddhartha Higher Secondary School
High School Diploma, Computer Science
Completed high school with a focus on computer science, studying computer fundamentals, logic, and problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Job categories
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