Aman SACHDEVA
@amansachdeva
Banking fraud operations leader improving accuracy through process and quality.
IndiaWhat I'm looking for
I’m a banking operations and fraud investigations professional with over 10 years of hands-on experience across corporate banking, customer operations, and compliance-driven case handling. I manage corporate accounts and transactions with precision, ensure regulatory adherence, and apply strong analytical skills to identify and resolve banking discrepancies quickly.
Since Feb 2022, I’ve worked at Genpact (Santander UK process), where I helped secure fraud-flagged funds by sending timely notifications to beneficiary banks and documenting actions (including SSI filing on the UK Finance portal and customer communications). As an Assistant Manager, I oversee a dedicated team of 15 agents and strengthened quality through random checks and weekly/monthly dashboards; after completing my Green Belt certification, I improved accuracy from 94% to 98%, and I earned a promotion from Band 4A to Band 4B in Oct 2024. Previously, at YES Bank, HDFC Bank, and ADFC Bank, I handled day-to-day corporate banking operations such as RTGS/NEFT/fund transfers, account modifications, exception resolution, MIS reporting, and balance confirmation processes—always focused on stakeholder satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Assistant Manager - Fraud Ops
Genpact Pvt Ltd
Feb 2022 - Present (4 years 3 months)
Managed fraud fund securing operations for Santander UK, coordinating email notifications and SSI filings to freeze fraudulent transfers; led a team of 15 agents. Improved accuracy from 94% to 98% after completing a Green Belt and received a promotion from Band 4A to Band 4B in Oct 2024.
Account Handler
JITM Skills Pvt Ltd
Jun 2020 - Jan 2022 (1 year 7 months)
Oversaw daily account operations, maintained transaction records, and facilitated vendor payment processing. Prepared documentation for new account setups and coordinated with banks to process employee salaries across business segments.
Corporate Banking Operations
Yes Bank Ltd
Jun 2017 - Apr 2019 (1 year 10 months)
Supported corporate banking operations by coordinating RTGS/NEFT and fund transfers and managing account modifications and deferral clearing for corporate clients. Drove customer service and complaint resolution, including DD issuance/cancellation and stop payments through cross-branch follow-ups.
Corporate Banking Operations
Hdfc Bank Ltd
May 2016 - Jun 2017 (1 year 1 month)
Managed day-to-day desk operations for seamless corporate service, supporting clients via emails and calls while preparing MIS reports. Issued balance confirmation certificates for current accounts and fixed deposits during month-end/quarter-end/year-end and coordinated provisioning, environment setup, and risk mitigation for timely project completion.
Corporate Banking Operations Officer
ADFC Bank Ltd
Mar 2011 - May 2016 (5 years 2 months)
Processed manual and digital corporate transactions in the core banking system, verifying details and posting payments while meeting deadlines. Resolved exceptions with the central processing team, produced MIS reports and charge debits, and handled escalated customer issues while maintaining confidentiality and risk controls.
Education
Degrees, certifications, and relevant coursework
Guru Jambheshwar University of Science & Technology
Bachelor's in Mass Communication, Mass Communication
Earned a Bachelor's degree in Mass Communication from Guru Jambheshwar University of Science & Technology in 2008.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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