supriyaa wagh
@supriyaawagh
Banking operations and retail banking manager focused on compliance, customer service, and efficient payments processing.
IndiaWhat I'm looking for
I’m a banking professional with experience across customer-facing roles and branch operations, currently serving as a Manager at Kotak Mahindra Bank. I focus on reliable service delivery while keeping transactions, documentation, and controls fully compliant.
In my role, I handle CASA and deposit account support, monitor FCU alerts, and regularly oversee Internal Suspense Accounts such as Petty Cash, NOSTRO, and account payable. I also ensure smooth execution and timely processing of transactions, including tracking suspicious activity and resolving customer complaints within TAT.
I’m responsible for deliverables management (cheque book, debit card, debit pin, SVR for returns, and destruction after retention periods) and for maintaining strong KYC standards. I closely monitor BCRL, large cash and FCY transactions, and transactions in NRE and NRO accounts, while promptly actioning legal and regulatory notices.
Alongside operations, I support retail banking through products like personal loans, home loans, auto loans, commercial vehicle loans, and loan against gold. Previously, as an Assistant Manager and earlier roles at Yes Bank, BNP Paribas Bank, and Axis Bank, I strengthened my foundation in clearing, payments processing (NEFT/RTGS/DD), MIS reporting, and compliance-focused documentation.
Experience
Work history, roles, and key accomplishments
Managed CASA and deposit account servicing, monitored FCU alerts, and resolved customer complaints within TAT while handling top management escalations. Oversaw deliverables management, KYC documentation compliance, internal suspense monitoring, transaction authorization (cash, NEFT/RTGS, demand drafts), and regulatory/legal notice actioning for branch operations.
Assistant Manager
Yes Bank Limited
Apr 2019 - Mar 2021 (1 year 11 months)
Authorized financial transactions including cash, NEFT/RTGS and demand drafts, and handled inward and outward clearing activities within branch timelines. Monitored BCRL and high-value transactions, managed FCU alerts and internal suspense accounts, and supported customer service and cross-selling of bank products.
Banking Operations Executive
BNP Paribas Bank
May 2018 - Mar 2019 (10 months)
Issued account confirmations and statements to clients, generated debit/credit advice and GST invoices from system data, and handled client queries via email. Prepared and circulated daily/weekly/monthly MIS reports and maintained the monthly bank return statement.
Front Desk & Teller
Axis Bank Limited
Feb 2016 - Feb 2017 (11 months)
Served as front desk officer and teller, handling cash receipts/payments, inward/outward clearing, and transfer instruments including NEFT/RTGS and demand drafts. Maintained cash vault and remittance records, produced STR8/STR9 reports, handled PAN verification for cash above threshold, and processed petty cash and vendor payments.
Education
Degrees, certifications, and relevant coursework
Sathaye College
Bachelor of Commerce, Commerce
Completed a B.Com from Mumbai University at Sathaye College in 2014.
Sathaye College
Higher Secondary Certificate, HSC
Completed HSC from Mumbai University at Sathaye College in 2011.
Abhinav Vidya Mandir
Secondary School Certificate, SSC
Completed SSC from Maharashtra Board at Abhinav Vidya Mandir in 2009.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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