At Cisco, I supported Webex Meetings, Messaging, Control Hub, and Video Devices, and resolved escalated incidents across Webex, Microsoft CVI, Zoom, and Google Meet. I also implemented SSO integrations using SAML 2.0 with Microsoft Azure AD, Active Directory, and third-party identity providers.
In my current Cisco Customer Support Engineer - Contact Center Express role, I configure and optimize Cisco Unified Contact Center Express deployments. I design and maintain call routing logic, scripts, and system workflows, and troubleshoot network, VoIP, and system performance issues.
I work with UCS-C/B and VMware on configuration, performance enhancement, troubleshooting, migrations, and upgrades. I currently represent ESTARTA within Cisco’s team in India, supporting day-to-day operations and service delivery.
I consistently achieved a 95%+ CSAT score and received excellent customer feedback. I hold CCNP Collaboration and CCNA Collaboration certifications, and bring experience analyzing VoIP logs and using Wireshark.
