Amanda Scogna

At Ascend Technologies, I own ongoing customer relationships and help customers realize value through onboarding, education, adoption, renewals, and account-growth initiatives. I achieved 97% client retention and 95% renewal in the most recent year through proactive engagement, early risk identification, and value-focused communication.

Previously at GSA Group, I managed long-term B2B relationships in a fintech environment for more than 13 years. I earned the highest client retention rate for three consecutive years by combining consultative support, customer education, proactive communication, and consistent follow-through.

I use CRM data, account history, feedback, engagement information, and performance trends to identify risks and opportunities. I lead customer check-ins, resolve escalations with empathy and clarity, and share customer insights across internal teams to improve experiences and support growth.

With a Bachelor's Degree in Communications, AI certification, and HIPAA certification, I translate complex technology into clear, practical guidance that helps customers meet their goals.