I investigate deposit and withdrawal issues for Foggo Entertainment’s Blaze and Jonbet operations, coordinating with payment service providers to resolve failures.
I perform KYC verification, validate account ownership, and analyze suspicious transaction patterns for fraud and AML concerns.
I work daily across Zendesk, Slack, email, and payment-provider dashboards, collaborating with internal and external teams to close cases promptly.
Previously at Jetsales Brasil, I led SaaS onboarding and implementation, trained clients remotely, configured customer environments, and supported adoption through technical support and consultative sales.
