Tâmara Ledoux

Worked as Sr Risk, Payments & Fraud Specialist at BetWarrior.

- Developing and monitoring anti-fraud projects with Product and Engineering teams;
- Coordinating anti-fraud communication campaigns with the Marketing team;
- Development of methodology and application of product fraud assessment for new and old products;
- Relationship with external providers and stakeholders;
- Identifying new anti-fraud tools available on the market;
- Creation of internal tr

- Achieve fraud loss targets while maintaining optimal customer experience;
- Investigate behavioral patterns, location, devices, and links, with a focus on
users in Mexico, Colombia, Argentina, and Brazil;
- Handle complaints, analyze fraud alerts, conduct customer investigations, and
manage escalations;
- Identify and escalate users exhibiting money laundering behavior to the AML
team;
- Conduct

Establish and lead the Anti-Fraud Team in Brazil, achieving over 50% reduction in fraud against clients;
Serve as the primary point of contact for fraud investigations in Brazil, Colombia, and Chile;
Develop and implement strategies to enhance fraud prevention, internal controls, and monitoring processes;
Identify and integrate new technologies, rules, and policies for risk mitigation based on eme

Assist in the establishment of the anti-fraud team and development of new processes;
Oversee claims and refunds operations, utilizing various methods to identify suspected fraud;
Conduct document analysis and background checks as part of fraud detection;
Formulate and lead the anti-fraud committee, making decisions on suspicious customer contracts;
Conduct risk assessments of customers using vario

Analysis and prevention of new frauds and chargebacks;
Behavioural, data and document analysis of new users and users already within the base;
Documentation and creation of rules based on suspicious activities;
Defining and managing strategies to decrease chargebacks;
Analysis of credit card transactions;
Assistance in the Legal and Compliance area;
Analysis of transactions to identify any cases o

Worked as Estágio at Bradesco.

Worked as Estágio at HSBC.

Worked as Estágio at 3 Distrito da Polícia Civil de Curitiba.

Worked as Estágio at Juizado de Violência Doméstica e Familiar contra a Mulher.

Mar 2024

Sep 2021