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Amanda Magnuson

@amandamagnuson

Booking agent at MIC Medical Imaging who schedules medical appointments and follows up with clients about required documentation.

Canada

Message

At MIC Medical Imaging, I answered calls and booked a variety of medical appointments. I also followed up with clients about required documentation and kept current on policy and booking changes.

In previous roles at Alberta Motor Association, Telus, and Beaumont Insurance and Registries, I supported members and customers, processed payments, reviewed billing concerns, and handled registry services. I hold an Alberta Real Estate License and have experience with Microsoft Office, Excel, RIS, CORES, and Teams.

Experience

Work history, roles, and key accomplishments

Membership Support Services

Alberta Motor Association

Answered phones and emails regarding member requests. Assisted AMA representatives with membership, computer, and billing questions, and performed data entry and processed membership payments.

Customer Service Data Entry Billing Computer Literacy Communication Skills

Booking Agent

MIC Medical Imaging

Answered phones and booked a variety of medical appointments. Followed up with clients regarding documentation via phone calls and emails, and kept up to date on policy and booking modifications.

Customer Service Phone Support Appointment Scheduling Documentation Policy Compliance

Loyalty & Retention Agent

Telus

Answered phones and fulfilled customer requests, applying discounts and credits when necessary. Placed orders for phone, internet, and TV services and reviewed billing concerns.

Customer Service Retention Billing Order Processing Communication Skills

Receptionist & Registry Agent

Beaumont Insurance and Registries

Answered phones and directed calls as required. Responsible for issuing driver's licenses, government issued identification, vehicle registrations, and birth/marriage certificates.

Customer Service Reception Government Services Data Entry Communication Skills