Amanda Jones

Managed documentation through each stage to completion, working diplomatically with subject matter experts and product owners. Acted as documentation expert for assigned software applications and trained others in documentation tasks and technologies.

Participated in team committees and task forces to evaluate and improve processes, toolsets, and standards. Coordinated documentation walkthroughs and reviews with product owners and subject matter experts, following industry trends through ongoing training and education.

Completed all effort estimation and scoping for deliverables, tracking and managing documentation progress and software release activities in JIRA. Ensured documentation availability, completeness, and accuracy, creating documentation in cadence with software development.

Prepared NCDOT, TDOT, and HNTB conference presentations, and managed and edited the NCDOT’s IPD Newsletter. Compiled monthly progress reports for the NCDOT’s IPD team.

Managed documentation through each stage to completion, working diplomatically with subject matter experts and product owners. Acted as documentation expert for assigned software applications and trained others in documentation tasks and technologies.

Generated data analysis reports for the TDOT and NCDOT, and developed documentation styles and standards for the NCDOT. Edited proposals and related documents for grant applications, and created position descriptions for the TDOT’s Bureau of Engineering.

Completed all effort estimation and scoping for deliverables, creating and presenting documentation plans. Tracked and managed documentation progress and software release activities in TFS throughout the product delivery life cycle.

Participated in team committees and task forces to evaluate and improve processes, toolsets, and standards. Coordinated documentation walkthroughs and reviews with product owners and subject matter experts, following industry trends through ongoing training and education.

Created and updated user guides and FAQs for software products developed for and delivered to customers. Wrote SOPs, FAQ sheets, white pages, charts, diagrams, graphics, training materials, and employee manuals for internal use.

Coordinated communication and administration processes, collaborating with the legal team during contract negotiation. Ensured smooth workflow and adherence to legal guidelines.

Edited news articles, customer testimonials, case studies, email campaigns, and grant funding applications. Edited and proofread contracts, coordinating communication and administration processes.

Copy edited various documents at different writing stages. Researched and presented new trends in writing studies, and led writing and professional development workshops.

Copy edited for faculty and student writers at different stages of the writing process with a variety of written documents. Planned and led writing workshops and campus events.

Coursework in Technical Writing and Professional Communication. Focused on advanced topics in English studies.

Graduated Summa Cum Laude with College and Departmental Honors. Studied English and Spanish.