At Alorica, I monitor outsourced vendor performance on charged-off and deficiency accounts, resolve account issues, and handle escalated vendor calls.
I review vendor commission records and research discrepancies to support accurate payments. I also investigate deficiency errors and share supporting documentation with vendors for review and follow-up.
I assess account details and collection requirements to support decisions about account closure, referral, or continued collection. I also review court affidavits for accuracy on legal accounts.
I created handbooks documenting vendor servicing processes and previously investigated credit card fraud claims and non-fraud disputes. I used LexisNexis to research IP addresses and applicant information when reviewing fraud claims.
