Open to opportunities

Shae Pettway

@shaepettway

Fraud financial Helpdesk Analyst at Fiserv monitoring and troubleshooting ATMs and investigating customer inquiries.

At Fiserv, I monitor and troubleshoot ATMs and their hardware and telecommunications incidents. I also research customer inquiries related to ATMs and participate in process improvements to improve service, reduce costs, and improve quality.

At Amazon, I oversaw daily operations, coordinated tasks, and entered information into a database system. I also addressed customer concerns and managed multiple projects within deadlines and budget constraints.

In my earlier roles, I supported contract administration at Colorado Structures Inc. and procurement and receiving at UTC Collins Aerospace. At Home Advisors, I supported clients through their projects and contributed to marketing, content, and rebranding work.

Experience

Work history, roles, and key accomplishments

Current

Fraud Financial Helpdesk Analyst

Current

Fiserv

Feb 2022 - Present (4 years 9 months)

Monitor and troubleshoot ATMs in Fiserv's Card Services Operations Logistics Center. Research and investigate customer inquiries related to ATMs, and conduct detailed financial analysis to identify operational improvements.

Financial Analysis ATM Troubleshooting Customer Service Process Improvement Data Analysis

Receiving Supply Operations Specialist

Amazon

Oct 2021 - Feb 2022 (4 months)

Oversaw day-to-day operations, delegating tasks to ensure smooth workflow and timely project completion. Managed multiple projects simultaneously while adhering to deadlines and budget constraints.

Operations Management Project Management Customer Satisfaction Database Management

Contract Administrator

Colorado Structures Inc.

Oct 2020 - Oct 2021 (1 year)

Provided administrative assistance for project managers, reviewed and sent contracts to subcontractors, and tracked insurance and invoices. Monitored contracts and service agreements for correct pricing and information.

Contract Management Invoice Processing Insurance Verification Vendor Management

Assistant Procurement Specialist Supply Chain

UTC Collins Aerospace

Nov 2019 - Apr 2020 (5 months)

Verified orders for processing by the receiving team and conducted daily meetings with upper management on parts status. Prepared purchase orders, approved payments, and negotiated prices to ensure smooth procurement.

Procurement Purchase Order Negotiation Supply Chain Vendor Management

Receiving Clerk

UTC Collins Aerospace

Jan 2019 - Nov 2019 (10 months)

Processed, examined, and verified 400+ daily deliveries. Verified certification for parts, quantity, and quality before processing on the assembly line or quality.

Receiving Quality Verification Inventory Management Data Entry

Business Marketing - Project Advisor

Home Advisors

Jan 2017 - Jan 2019 (2 years)

Handled inbound calls for the center of excellence with professional contractors and supported clients throughout project life cycles. Assisted with marketing and advertising improvement forecasting, lead flow, and brand awareness.

Marketing Customer Service Project Management Brand Awareness Content Creation