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Amanda Clardy

@amandaclardy

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Technical Instructional Designer and Writer, Curriculum Design, eLearning, ADDIE, Learning Analytics

United States

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What I'm looking for

I do my best work when I can ask the right questions and turn complex information into content that learners can understand. I enjoy fixing training issues and my strength lies in asking, "why?" before building solutions. I am interested in work that focuses on turning complex ideas, technical workflows, and support processes into content that is clear, structured, and easy to use.

At Intuit, I analyzed customer reports to distinguish system bugs from user knowledge gaps, then created digital workarounds and training content. I also worked with Product Managers and Engineering SMEs to identify training needs for upcoming features.

I designed Intuit’s first standardized Tier 2 curriculum using adult learning principles and created programs with Articulate 360 and Rise 360. Those programs improved frontline quality scores by 20% and reduced invalid escalations by 10%.

Earlier at Intuit, I analyzed agent contact and call quality data to identify learning needs and propose targeted training. As a QuickBooks & Payroll Expert, I delivered company-wide training on newly launched product features to over 300 frontline staff members.

Experience

Work history, roles, and key accomplishments

Customer Supportability Professional 2 Product Investigations

Intuit

Apr 2021 - Jul 2026 (5 years 3 months)

Served as a key liaison between engineering teams and end-users, applying technical product expertise to audit systems, detect design and learning gaps, and drive agile training interventions. Collaborated with Product Managers and Engineering SMEs to review feature launches and proactively update learning modules.

Root Cause Analysis Performance Gap Analysis Agile Training Stakeholder Management Technical Product Knowledge Workload Prioritization Cross Functional Collaboration

T2 LEARNING EXPERIENCE TECHNICALTRAINER

Intuit

Sep 2018 - Mar 2021 (2 years 6 months)

Experience designing/developing learning solutions, directing the e2e design, delivery, & administration of internal training across multiple partner sites. Designed first standardized Tier 2 curriculum.
Created & implemented internal training programs utilizing Docebo
Reverse-engineered undocumented internal tool through hands-on testing & developed job aids & step-by-step guides

Quality Assurance Specialist

Intuit

Mar 2017 - Sep 2018 (1 year 6 months)

Analyzed agent contact data to assess performance, identifying behavioral and knowledge trends to inform coaching opportunities. Redesigned the corporate call compliance evaluation matrix to focus on rotating core competencies and partnered with stakeholders on a positive reinforcement program.

Data Analysis Performance Assessment Coaching Stakeholder Management Program Development Quality Assurance

QuickBooks & Payroll Expert

Intuit

Oct 2015 - Jul 2018 (2 years 9 months)

Selected as part of the inaugural team to learn newly launched products and delivered company-wide trainings to over 300 frontline staff members on new product features. Mastered three enterprise accounting software products within the first year.

Training Delivery Product Knowledge Quickbooks Payroll Financial Workflows