Amanda Chin

Developed customized insurance solutions that improved policy retention by 25% through needs-based consultations and streamlined onboarding using digital platforms; mentored 5+ junior agents and boosted team performance by 15%.

Represented the Jays Care Foundation at 50+ home games, helping raise $500K+ annually for youth programs and engaging 5,000+ fans per game to improve on-site experiences while leading volunteer teams to exceed ticket targets by 15%.

Processed 100+ annual tax returns for SMEs and private entities ensuring full CRA/IRS compliance and advised 50+ international clients on cross-border tax, reducing liabilities through strategic filings; conducted independence audits identifying and resolving 10+ conflicts annually.

Provided multichannel support for TurboTax, Xfinity, and QuickBooks, resolving 50+ daily inquiries and reducing escalations by 40% through effective use of CRA/IRS resources and troubleshooting accounting issues to improve resolution time by 25%.

Prepared 100+ tax returns ensuring accuracy and compliance with evolving regulations and assisted in tax audits by organizing financial documentation and liaising with auditors.

Verified client data for AML/KYC compliance reducing discrepancies by 20% and compiled year-end tax packages for high-net-worth individuals to support accurate reporting.

Generated $1M+ in annual revenue through tailored investment and credit solutions and onboarded 150+ clients to digital banking tools, increasing adoption by 40%.

Ranked in the top 15% in sales for mobile plans and devices at a high-traffic Yorkville location through consultative selling and customer-focused service.

Enrolled in the Crisis Prevention Training Program to develop skills in de-escalation and safe intervention techniques.

Completed the Life License Qualification Program (LLQP) to obtain licensing qualifications for selling life insurance products in Canada.

Completed an animation certificate program focused on animation techniques and production workflows.

Completed the Canadian Securities Course (CSC®) to gain foundational knowledge in Canadian securities and investment principles.

Completed a Bachelor of Arts in Economics with coursework covering microeconomics, macroeconomics, and quantitative analysis.