At MODIVCARE, I directed location-level change management for AI-enabled shift booking across seven states, trained more than 150 employees, and supported a 2–5% reduction in overtime.
I improved authorized service utilization, adding 1,200 scheduled hours per week in one market. I also identified and resolved EMR configuration gaps that recovered $1.2M in previously leaked revenue.
Previously, at ALL METRO HEALTH CARE (MODIVCARE), I led multi-site home care operations across staffing, service delivery, compliance, and retention. I managed relationships with major healthcare payers and grew a healthcare client account from a prior $150,000 annual revenue level to $5.5 million in total revenue over 15 months.
