Amalia Pereira

Managed high adult protective case loads while maintaining organized records and ensuring mandated reporting compliance. Conducted safety risk and care-needs assessments, de-escalated crises, coordinated multidisciplinary responses, and developed individualized safety plans in Salesforce.

Generated monthly sales and grew a sales pipeline while onboarding new customers and retaining existing accounts as primary point of contact. Met 110% monthly revenue targets for a consecutive year and improved returning Spanish customer performance by 15% in the first three months.

Managed day-to-day store operations and served as primary contact for franchise locations and vendors. Improved yearly sales by 45%, increased returning customers by 25%, and grew social followers by 500 since June 2021.

Handled cash/credit transactions while troubleshooting Android and iOS software and assisting customers with device features. Increased store accessory revenue by $4,500 in the first three months and built relationships that averaged 45 new accounts per month.

Supported daily store management by handling cash/credit transactions, completing opening/closing reports, and assisting with team training. Helped increase sales by 10% over three months by creating a new menu item.

Supported event planning and mentorship activities while contributing to social media marketing and weekly text-message outreach. Helped coordinate campus engagement through recurring communications and content promotion.

Managed drive-thru and face-to-face customer interactions while processing cash/credit transactions and supporting order flow. Reduced drive-thru and in-store wait time by two minutes after three months and ran the drive-thru window independently after two months.

Led groups of 12–15 high school students by planning activities and providing mentorship during summer camp. Administered the Instagram page to support camp communication and engagement.

Provided daily face-to-face customer service and processed cash, credit, and check transactions. Earned Employee of the Month for three consecutive months and cashed out 35 items in under 55 seconds for six consecutive months.

Studied Linguistics, Spanish, and Business at Oklahoma Christian University from 2019 to 2025.

Completed a Kinesiology Certification at Austin Community College from 2016 to 2019.

Completed an ESOL program at Austin Community College from 2014 to 2016.

Earned a High School Diploma from Juan Pablo Segundo between 2008 and 2012.