Open to opportunities

firaseka nugroho

@firasekanugroho

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Human resources and operations specialist with 9+ years managing logistics, teams, and stakeholder relations.

Indonesia

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What I'm looking for

I seek a role where I can contribute to AI data annotation projects, ensure high-quality labeled datasets, streamline workflows, support team development, and collaborate with cross-functional and external stakeholders

I am a social science graduate with over nine years' experience at Indonesia's national postal company, leading operations, shipments, audits, and human resources projects across multiple regions. I specialize in operational management, customs coordination, and establishing relationships with transport and customs stakeholders.

As an operations and HR professional, I managed domestic and international shipment flows, internal audits, QHSE checks, branch operations, and organizational development projects, consistently delivering process improvements and compliance. I have experience coordinating cross-functional teams and liaising with external partners like airports and transport providers.

I am a fast learner who performs analytical, managerial, and operational tasks with a results-driven mindset aligned to leadership direction, and I focus on coaching staff, budgetary control, and data-informed decision making.

Experience

Work history, roles, and key accomplishments

Current

Human Resource Specialist

Current

PT. Pos Indonesia (Persero)

Aug 2024 - Present (1 year 1 month)

Formulated organizational changes and project regulations, coordinated across headquarters divisions, and managed post office classification to align personnel structure with company criteria.

Organizational Development Change Management Classification Cross Functional Communication Project Coordination

Domestic Outgoing Shipment Manager

PT. Pos Indonesia (Persero)

Jul 2022 - Aug 2024 (2 years 1 month)

Managed outbound shipment operations from Bali to other Indonesian regions, optimizing dispatch processes and coordinating logistics to ensure timely deliveries.

Logistics Management Domestic Shipping Operations Coordination Process Optimization Stakeholder Management Performance Monitoring Inventory Control

Domestic Incoming Shipment Manager

PT. Pos Indonesia (Persero)

Apr 2020 - Jul 2022 (2 years 3 months)

Oversaw processing and distribution of incoming shipments to Bali, improving routing and handling to maintain service levels across the region.

distribution management Operations Supervision Coordination Quality Control Data Analysis

International Shipment and Customs Manager

PT. Pos Indonesia (Persero)

Oct 2019 - Apr 2020 (6 months)

Managed receipt of international shipments, submitted customs declarations, and coordinated customs-cleared distribution while maintaining relations with Ngurah Rai Airport Customs.

Customs Clearance Documentation Regulatory Compliance

Audit and QHSE Manager

PT. Pos Indonesia (Persero)

Sep 2019 - Oct 2019 (1 month)

Conducted internal audits and QHSE inspections at the Kupang Post Office to ensure compliance with operational and safety standards.

Internal Audit QHSE & Compliance Safety Inspections Reporting Process Improvement Risk Assessment

Operations Manager

PT. Pos Indonesia (Persero)

Mar 2017 - Sep 2019 (2 years 6 months)

Managed shipment processing and distribution for East Nusa Tenggara, and established partnerships with land, sea, and air carriers to support regional logistics.

Operations Management Supply Chain Coordination Team Leadership Performance Tracking

Branch Counter Manager

PT. Pos Indonesia (Persero)

Jul 2016 - Mar 2017 (8 months)

Managed branch services, financial transactions, and budgetary controls across multiple Kupang-area offices to maintain service quality and fiscal accuracy.

Branch Management Cash Handling Financial Control Customer Service Staff Supervision Reporting