Akanimo Effiom
@akanimoeffiom
Results-oriented Customer Service Specialist with expertise in lead generation.
What I'm looking for
I am a highly motivated Customer Service Specialist with over 3 years of experience in inbound and outbound cold calling, appointment setting, lead generation, and B2B marketing. My career has been defined by my ability to identify potential leads, qualify them, and set appointments that drive business growth. I have a proven track record in selling insurance schemes and delivering top-tier customer service while managing client relationships effectively.
During my tenure at the National Home-grown School Feeding Program, I honed my skills in customer service by assisting customers with product inquiries and managing multiple chat sessions simultaneously. My role as a Lead Qualifier at Versatel Marketing further developed my expertise in conducting outbound cold calls, qualifying leads for health insurance schemes, and setting appointments for the sales team. I pride myself on my strong work ethic, excellent communication skills, and ability to meet and exceed performance targets.
Experience
Work history, roles, and key accomplishments
Lead Qualifier
Versatel Marketing
Jan 2023 - Jan 2024 (1 year)
Conducted outbound cold calls to qualify leads for health insurance schemes. Set appointments for the sales team and maintained accurate records of interactions using CRM tools to drive sales success.
B2B Sales Specialist
National Home-grown School Feeding Program
Jan 2020 - Jan 2023 (3 years)
Provided exceptional customer service by assisting with product inquiries and troubleshooting. Managed multiple chat sessions and maintained detailed records of customer interactions to ensure efficient follow-up.
Education
Degrees, certifications, and relevant coursework
Akanimo hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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