Victor Umoke
@victorumoke
Senior business analyst delivering data-driven solutions and process improvements.
CanadaWhat I'm looking for
I am a senior business analyst with extensive experience managing application projects and implementing solutions that align technology with business needs.
I have facilitated requirements elicitation, planned business analysis approaches, led QA and UAT, and managed change processes while applying ITIL and Scrum principles.
My work includes modeling current and future state processes, creating reports to drive process re-engineering, tracking SLA performance, and providing application support and trend analysis for effective problem management.
I collaborate closely with cross-functional teams and stakeholders, provide clear recommendations for improvements, and communicate project status to steering committees to ensure successful delivery and continuous service improvement.
Experience
Work history, roles, and key accomplishments
IT Analyst
Energy Safety Canada
Sep 2019 - May 2025 (5 years 8 months)
Facilitated requirement elicitation and led business analysis for application projects, conducted QA and supervised UAT, and managed change processes to improve service delivery and SLA performance.
Business Analyst
Crystal Finance Company Ltd
Dec 2013 - Jul 2017 (3 years 7 months)
Gathered and documented business requirements, analyzed incident trends and root causes, and recommended process and IT system improvements to increase efficiency and support continuous service improvement.
Education
Degrees, certifications, and relevant coursework
TUThompson Rivers University
Master of Business Administration, Business Administration
Master of Business Administration (MBA) program completed, focusing on advanced business administration concepts and leadership.
CCCambrian College
Postgraduate Certificate, IT Business Analysis
Postgraduate Certificate in IT Business Analysis emphasizing business analysis techniques, requirements elicitation, and IT service delivery.
CUCovenant University
Bachelor of Science, Information and Communication Technology
Bachelor of Science in Information and Communication Technology, covering core ICT principles and applied technologies.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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