Open to opportunities

Amanda Mensah

@amandamensah

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Results-driven Business Systems Analyst with 10+ years in healthcare.

Canada

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth in healthcare.

I am a results-driven Business Systems Analyst with over 10 years of experience in healthcare and business operations. Currently, I am enrolled in a Post Graduate degree program in Business Systems Analysis and Project Management, which complements my proven expertise in data-driven decision-making, project management, and cross-functional collaboration. I am known for my ability to identify operational inefficiencies and implement innovative solutions that streamline processes and enhance productivity.

Throughout my career, I have adeptly utilized tools such as Microsoft 365, Salesforce, Power BI, and SQL to deliver insights and drive strategic planning in fast-paced environments. My role as a Functional Operational Business Analyst at UHN West Park Health Centre has allowed me to conduct thorough requirements gathering, develop comprehensive business process models, and act as a liaison between business stakeholders and technical teams. I am committed to ensuring that developed solutions meet business requirements and quality standards while providing training and support to end-users for successful adoption.

Experience

Work history, roles, and key accomplishments

Current

Functional Operational Business Analyst

Current

UHN West Park Health Centre

Feb 2021 - Present (4 years 4 months)

As a Functional Operational Business Analyst, I conduct requirements gathering sessions, utilize BPMN standards for business process modeling, and create comprehensive documentation including SRS and BRD. I act as a liaison between stakeholders and technical teams, ensuring clear communication and successful project execution.

Requirements Gathering Process Modeling Stakeholder Engagement Quality Assurance Training Communication Agile

Patient Administrative Assistant/ Business Analyst

Sunnybrook Hospital

Feb 2015 - Jul 2023 (8 years 5 months)

In my role at Sunnybrook Hospital, I liaised with family members, scheduled appointments, and conducted data collection and analysis to support departmental projects. I provided logistical support for hospital operations and contributed to the implementation of special projects.

Data Collection Scheduling Implementation Healthcare Operations Communication Analysis Administrative Support

Project Manager / Business Analyst

Local Health Integration Network

Sep 2014 - Jan 2015 (4 months)

As a Project Manager/Business Analyst, I led market research and data analysis for healthcare projects, managed project documentation, and coordinated meetings to ensure compliance with regulatory frameworks. My organizational skills were key in overseeing complex administrative tasks.

Market Research Data Analysis Documentation Regulatory Compliance Coordination Organizational Skills Communication

Administrative Assistant

Community Care Access Centre

Mar 2010 - Jan 2013 (2 years 10 months)

In my role as an Administrative Assistant, I managed staff schedules to optimize resource allocation and provided administrative support in compliance with healthcare regulations, contributing to efficient healthcare service delivery.

Scheduling Resource Allocation Administrative Support Communication Organizational Skills Team Collaboration

Education

Degrees, certifications, and relevant coursework

Seneca College

Post Graduate Diploma, Business Systems Analysis and Project Management

Pursuing a Post Graduate Diploma in Business System Analysis and Project Management, focusing on the integration of business analysis and project management principles within healthcare settings.