Open to opportunities

Amanda Sylvester

@amandasylvester

Message

I am a versatile operations and client experience leader driving operational efficiency and exceptional client service.

United States

Message

What I'm looking for

I seek a senior operations or communications leadership role in a growth-stage or founder-led firm to build processes, scale teams, lead client and investor communications, and design systems that drive efficiency and strategic growth.

I build structure and stability for founder-led, fast-paced organizations by designing processes, systems, and communications that scale. I combine problem-solving rigor with design creativity to improve internal efficiency and client outcomes.

As a founding team member and director, I led brand identity, launched company websites, created CIMs and investor pitch decks, and built CRMs and tracking tools to improve pipeline visibility and data integrity. I have driven sales operations, inventory forecasting, and cross-functional project delivery across multiple concurrent transactions.

I excel at hiring strategy, onboarding, vendor and IT management, and authoring operational playbooks adopted across portfolios. I bring a pragmatic, detail-oriented leadership style focused on clear communication, repeatable processes, and measurable results.

Experience

Work history, roles, and key accomplishments

Current

Director, Marketing & Communications

Current

Highland Advisory Group LLC

Mar 2024 - Present (2 years 3 months)

Co-founded a boutique M&A advisory firm and led branding, communications, and go-to-market infrastructure from inception. Built CRM and data systems, created CIMs and investor materials, and managed operations, vendor relationships, and hiring to support early-stage scale-up.

Branding M&A Marketing CRM Management Investor Materials Project Management Communications Strategy Vendor Management Operations

Director of Sales Operations

Superbrew Acquisitions Inc.

Jun 2023 - Mar 2024 (9 months)

Reported to the CEO and developed operational systems for distributor management, inventory forecasting, and production planning to support growth and new product launches. Streamlined reporting processes to improve forecasting accuracy and market visibility.

Sales Operations Inventory Forecasting Production Planning Reporting Data Analysis Process Improvement

Portfolio Operations Director

Downing Capital Group

Sep 2021 - Jun 2023 (1 year 9 months)

Built and scaled operational infrastructure across multiple early-stage portfolio companies to drive readiness for growth and investor engagement. Implemented standardized systems, established vendor partnerships, and authored an operations playbook adopted across the portfolio.

Operations Operations Vendor Management Playbook Development Scalability Process Design Stakeholder Management Documentation

Associate, Client Services

Bigelow LLC

Dec 2017 - Sep 2021 (3 years 9 months)

Supported M&A advisory transactions from engagement through close and produced investor-facing marketing and diligence materials including websites, videos, and pitch decks. Led a CRM overhaul that significantly improved data quality, investor tracking, and reporting efficiency.

M&A CRM Management Investor Materials Marketing Collateral Project Coordination Data Quality