Aly O

Provided comprehensive IT support to commercial and residential clients, specializing in onsite hardware technical and break-fix support for various devices. Successfully installed, maintained, upgraded, and repaired IT products including PCs, workstations, printers, and terminals, ensuring all contractual SLAs were met.

Conducted callouts for repairs of hardware and software components. Provided flexible and responsive technical assistance to various clients.

Troubleshot, repaired, installed, de-installed, upgraded, serviced, and tested various cashing devices including note counters, coin boxes, printers, and docking stations. Provided hardware and software support for electronic drop safes and accessories to major bank clients across KZN.

Provided remote helpdesk support for Arch point-of-sale software, logging and resolving calls via Sysaid, TeamViewer, RDP, VNC, and Radmin. Handled various issues including purchase orders, GRVs, cash ups, software configuration, and till configurations, offering first and second-line support.

Traveled to clients to provide IT support on point-of-sale equipment at retail and garage outlets nationwide. Performed upgrades, installations, and troubleshooting for desktops, laptops, mobile devices, and banking equipment including switches, routers, IP-phones, and printers.

Repaired computers, performed fault finding, and replaced faulty components. Conducted software installations including Windows, new programs, updates, and anti-virus, and provided desktop support to lecturers in computer labs.

Completed NQF level 4 in Information Technology. Studied English, Mathematics (HG), Life Orientation, Systems Analysis & Design, Computer Programming, Networking Contact Centre Sound and Design, and Cooking Operations.