alycia pina

I’m a Client Relations Manager at Enchanted Fairies Canyon Lake, where I lead client experience initiatives focused on satisfaction and retention. I was promoted from a sales role based on performance and client satisfaction results, and I bring that same client-first mindset to every interaction.

I manage high-volume client relationships and resolve escalations with personalized solutions that protect brand trust. Alongside my leadership work, I generated revenue through consultative selling, built long-term relationships, and consistently met or exceeded sales targets in a fast-paced environment.

I collaborate with cross-functional teams to streamline processes and improve service delivery, and I act as the escalation point for complex customer issues. I also mentor team members to support performance improvement, ensuring our customers—and my team—have the support they need to succeed.