Open to opportunities

Mark Joseph Alcalde

@markjosephalcalde

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Dynamic HR and Training professional with extensive experience.

Philippines

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What I'm looking for

I am looking for a role that fosters employee engagement and supports professional growth.

I am a dynamic HR and Training professional with extensive experience in managing end-to-end HR operations and developing tailored training programs. My expertise lies in recruitment, onboarding, benefits administration, and policy implementation, where I have consistently demonstrated a proven ability to streamline processes and enhance operational efficiency.

Throughout my career, I have held leadership roles that required exceptional communication and organizational skills. As the Director of Human Resources at CEO Concierge, I oversaw HR functions, led employee lifecycle management, and developed policies in collaboration with legal teams. My commitment to fostering employee engagement and enhancing client relationships has been a cornerstone of my professional ethos.

In my previous roles, I have successfully managed regional HR operations and designed training programs that address competency development. I am dedicated to aligning human resources strategies with business objectives to achieve sustainable success and drive individual and team growth.

Experience

Work history, roles, and key accomplishments

Director of Human Resources

CEO Concierge

Jul 2024 - Feb 2024 (-1 years 7 months)

Oversaw HR, recruitment, training, payroll, and team leadership functions. Led end-to-end employee lifecycle management and developed policies and process improvements. Enhanced client relationships and maintained databases to support payroll and invoicing.

HR Management Recruitment Employee Engagement Policy Development Payroll Administration Training Delivery Process Improvement Compliance Team Leadership Communication

HR - Regional Manager

Prosper Virtual Assistants

Mar 2021 - Jun 2023 (2 years 3 months)

Managed regional HR operations, including onboarding and benefits administration for a distributed workforce. Conducted final interviews and supported recruitment efforts while ensuring compliance with HR standards.

HR Operations Onboarding Benefits Administration Recruitment Compliance Employee Relations

Sales Trainer

Home Credit Philippines

Aug 2017 - Nov 2019 (2 years 3 months)

Designed and delivered training programs for sales staff, conducted training needs analysis, and provided on-the-job coaching. Evaluated training effectiveness and collaborated with management to foster a culture of growth.

Training Development Needs Analysis Coaching Sales Training Communication Skills Team Collaboration Continuous Improvement

Training and Quality Manager

Missoma

Sep 2014 - Jul 2017 (2 years 10 months)

Developed training materials and conducted sessions for customer service staff, improving service quality. Led a team of trainers and established evaluation systems to measure training effectiveness.