Alvin MWANJE KAVUMA
@alvinmwanjekavuma
I support HR operations with banking, data quality, compliance, and performance-monitoring experience.
UgandaWhat I'm looking for
I've supported customers and digital banking operations at United Bank for Africa, resolving e-banking issues, maintaining confidential records, and ensuring compliance with internal controls and regulatory procedures. I also contributed to a 15% increase in client account openings and financial-service utilisation through customer engagement.
Earlier at Sama, I supervised data annotation workflows and quality checks, helping improve team efficiency and quality by 20%. I'm now seeking to apply my experience in performance monitoring, documentation, employee support, and stakeholder engagement as a Human Resources Officer.
Experience
Work history, roles, and key accomplishments
Provide frontline support to customers using digital banking platforms, resolving service issues and maintaining compliance. Monitor unresolved cases and assist with onboarding and navigation.
Bank Teller / Customer Service Officer
Jan 2021 - Present (5 years 9 months)
Process and verify financial transactions accurately while ensuring compliance and confidentiality. Handle customer complaints and promote financial products, contributing to a 15% increase in account openings.
Supervised night-shift data annotation and labelling activities, coordinating workflows to meet quality and productivity targets. Contributed to a 20% improvement in team efficiency and quality.
Credit Officer / Marketing Intern
Pride Microfinance Limited
Jun 2018 - Aug 2018 (2 months)
Assisted with loan application processing and KYC checks, maintaining confidential records and supporting customer outreach. Contributed to a 10% increase in loan disbursements.
Sales & Marketing Officer
Public Medical Care
Jan 2019 - Present (7 years 9 months)
Conducted market research and developed client relationships, supporting promotional activities that contributed to a 25% increase in product sales.
Education
Degrees, certifications, and relevant coursework
Uganda Management Institute
Postgraduate Diploma, Monitoring and Evaluation
Postgraduate Diploma in Monitoring and Evaluation from Uganda Management Institute, completed in 2025.
Makerere University Business School
Bachelor of Business Administration, Accounting
Bachelor of Business Administration with a major in Accounting from Makerere University Business School, completed in 2020.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
Skills
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