AUAlvaro User
@alvarouser2
Dedicated customer service representative with a background in engineering.
United StatesWhat I'm looking for
I'm Alvaro Moreno, a dedicated customer service representative with a strong background in engineering and cybersecurity. Currently, I work at BlueCross and BlueShield of Tennessee, where I handle high-volume inbound calls, ensuring HIPAA compliance while resolving customer inquiries related to health insurance policies. My commitment to delivering exceptional customer service has resulted in high customer satisfaction ratings, and I pride myself on my ability to utilize active listening and problem-solving skills to address concerns effectively.
Previously, I served as an Associate Engineer at Thrive Networks, where I provided efficient remote customer support and achieved a first-call resolution rate of 98%. My technical expertise allowed me to resolve 90% of client inquiries within two hours, consistently exceeding service level agreements. My experience at Amazon as an FCA Associate further honed my leadership skills, as I led a team to maintain operational efficiency and trained new staff in inventory processes.
Experience
Work history, roles, and key accomplishments
Associate Customer Service Rep
BlueCross and BlueShield of Tennessee
Apr 2025 - Present (4 months)
Handle high-volume inbound calls, verifying HIPAA compliance and resolving customer inquiries related to health insurance policies, claims, and benefits with accuracy and professionalism. Deliver exceptional customer service by providing clear, accurate information on member services, coverage details, and billing, achieving high customer satisfaction ratings.
Associate Engineer
ThriveNetworks
Oct 2023 - Present (1 year 10 months)
Delivered efficient and empathetic remote customer support by resolving technical issues promptly using VoIP tools and Microsoft software, achieving a first-call resolution rate of 98%. Resolved 90% of client inquiries, issues, and service requests within 2 hours, ensuring timely support and customer satisfaction.
FC Associate
Amazon
Jun 2017 - Present (8 years 2 months)
Led a team of 8 to 16 associates to maintain a minimum of 98% uptime for the robotics field. Orchestrated daily inspections, resulting in a 15% increase in operational efficiency.
Education
Degrees, certifications, and relevant coursework
WUWestern Governors University
Bachelor of Science, Cybersecurity and Information Assurance
2025 -
Currently pursuing a Bachelor of Science in Cybersecurity and Information Assurance. The program focuses on comprehensive cybersecurity principles and information assurance practices.
Correlation-One
Training Program, CyberSecurity
Completed a CyberSecurity Training Program. This program provided foundational knowledge and practical skills in cybersecurity.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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