Alura Ferguson

I am a highly motivated IT Specialist with over 7 years of experience in customer service, administrative support, and technical troubleshooting. My journey has equipped me with a proven ability to manage sensitive information and coordinate efficiently across departments, delivering exceptional client service in fast-paced environments. I am detail-oriented and adaptable, known for creating positive, professional experiences for clients and colleagues alike.

Currently, I serve as an Access Administration IT Specialist with the North Carolina Judicial Branch, where I administer user access across various systems while maintaining strict compliance with judicial security protocols. My role involves collaborating with legal and infrastructure teams to develop access control policies, managing user accounts, and providing exceptional customer service. I am passionate about helping stakeholders navigate complex transitions and ensuring their operational needs are met.

As I transition into the dental field with plans to attend dental school, I am eager to leverage my skills in a new environment. My strong foundation in Microsoft Office, Teams, and ServiceNow, combined with my commitment to client success, positions me well for future opportunities in healthcare and beyond.