Open to opportunities

Alunamusi Sundani

@alunamusisundani

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Results-driven financial services administrator focused on accurate compliance and customer outcomes.

South Africa

Message

What I'm looking for

I’m looking to join your organization and contribute to meeting business goals and objectives. I want to deliver accurate, compliant administration, resolve customer queries quickly, support revenue growth, and exceed service and sales metrics.

I’m a results-oriented financial services professional with over 9 years’ experience, and I thrive in roles where accuracy, governance, and customer impact matter. Across my most recent positions at FNB, I’ve supported credit and customer administration with a strong focus on delivering key business metrics.

As an Administrator (Fusion Validations), I ensured the accuracy and regulatory compliance of credit applications by verifying customer information, supporting documentation, and alignment to internal credit policies and external regulatory standards. I also handled income calculation and SALVAL salary validation to assess affordability and support sound lending decisions for new and existing accounts.

In my Administrator role (Secure Chat), I processed debit order reversals and stop orders, explained reversal criteria, and logged/escalated fraudulent debit orders when needed. I also performed secure customer verification (KYC/authentication via security questions and OTPs), transferred customers to the right departments, and resolved queries efficiently within agreed timelines while complying with legislative and audit requirements.

Earlier experience includes Channel Partner work with XALTIUS (marketing, program recommendations, brand awareness, and enrolment growth), an Administrator position in Personal & Private Core Banking Operations (switching credit cards/accounts and supporting home loans, vehicle finance, and investments), and roles as a Financial Advisor (financial advisory and planning aligned to the Treating Customers Fairly framework) and Branch Consultant at FNB (lead conversion, customer education, and meeting sales/service standards).

Experience

Work history, roles, and key accomplishments

Current

Administrator (Fusion Validations)

Current

FNB

Feb 2026 - Present (5 months)

Ensured accuracy and regulatory compliance of credit applications by verifying customer information and supporting documentation. Performed income and salary validation (SALVAL) to support sound lending decisions.

Credit Validation Regulatory Compliance Salary Validation (SALVAL)

Administrator (Secure Chat)

FNB

Jul 2025 - Feb 2026 (7 months)

Handled debit order reversal and stop order requests, including customer verification via KYC/authentication. Logged and escalated fraudulent debit orders and resolved customer queries while meeting governance requirements.

Stop Orders KYC OTP Security Questions Customer Support

Channel Partner

XALTIUS

Sep 2023 - Sep 2024 (1 year)

Marketed and recommended Xaltius programs to enquiries from colleges and universities to facilitate program enrolments. Supported brand awareness and business growth through online presence activities and stakeholder relationship building.

Program Marketing Lead Nurturing Sales Enrolments Brand Awareness Strategic Partnerships Business Development Revenue Growth

Administrator

FNB (Personal & Private Core Banking Operations)

Mar 2023 - Apr 2024 (1 year 1 month)

Managed costs and provided administration support to ensure accuracy within the core banking operations area. Assisted clients with switching credit cards, accounts, home loans, vehicle finance, and investments, and supported sales target delivery.

Budgeting Administration Support Credit Card Account Home Loan Switching Support Finance Support Investment Switching Support Sales Targets

Financial Advisor

Sanlam Sky

Mar 2021 - Jan 2022 (10 months)

Provided financial advisory and financial planning aligned with the customer value proposition and treating customers fairly framework. Managed key accounts, arranged appointments, updated clients on new products, and supported customer needs assessment and retention.

Financial Advisory Financial Planning Treating Customers Fairly Key Account Management Appointment Setting Customer Service Needs Assessment Customer Retention

Branch Consultant Fais E

First National Bank

Jul 2013 - Jan 2021 (7 years 6 months)

Converted leads into successful sales by educating customers on the correct e-channel and providing solutions based on customer needs. Resolved customer queries efficiently while meeting sales targets and service standards and adhering to governance and ethical conduct requirements.

Customer Education E Channel Enablement Customer Service Sales Targets Service standards