Open to opportunities

Catherine Matisho

@catherinematisho

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Experienced financial services administrator delivering compliant client solutions and operational excellence.

South Africa

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What I'm looking for

I seek a compliance-focused, client-centric role in financial services where I can improve operational processes, support advisors, and ensure regulatory excellence.

I am a results-driven financial services professional with extensive experience in new and existing business administration, compliance (FICA/FAIS/POPI), client relationship management, and operational support across major insurers and advisory firms. I have a strong record of ensuring accurate processing of financial transactions, supporting advisors, and maintaining data integrity while driving efficient review and onboarding processes.

Known for reliability, attention to detail and coaching new advisors, I have contributed to process embedding (Iress Xplan, Indigo, Front office) and earned recognition for service excellence. I thrive in high-pressure environments, prioritize regulatory compliance, and focus on delivering positive client outcomes and operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Senior Financial Adviser Administrator

Current

Alexander Forbes

Oct 2022 - Present (3 years 5 months)

Manage new business and existing-client financial transactions, ensuring FICA/FAIS compliance and timely processing while supporting advisors and coordinating client reviews to maintain data integrity and regulatory adherence.

FICA Client Onboarding CRM Management Transaction Processing Regulatory Reporting

Senior Administrator

Old Mutual Life Assurance

Aug 2013 - Sep 2022 (9 years 1 month)

Provided sales and operational support for advisers, performed new and existing business capture with quality checks, fraud/AML monitoring, advisor onboarding and office/administrative management to ensure compliant processing.

AML FICA IRESS XPlan Office Management Client Communication

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Accounting Science, Accounting

2018 - 2023

Activities and societies: Completed modules across Financial Accounting, Auditing Theory and Practice, Taxation, Management Accounting and Corporate Governance (2018–2023).

Completed a multi-year Bachelor of Accounting Science program with coursework covering financial accounting, auditing, taxation, management accounting and corporate governance.

Old Mutual

Certificates and Assessments (FICA/FAIS), Financial Services Compliance

2013 - 2019

Activities and societies: Assessments and trainings: FAIS implications, Financial Intelligence Centre Act, risk management and compliance, and advanced Excel/PowerPoint skills.

Completed internal FICA and FAIS assessments and compliance-related training, including risk management and financial services regulatory topics.

Know More by Old Mutual Wealth

Certificate in Executive Assistant, Executive Assistance

Activities and societies: Modules: The Business Environment, Client Relationship Management, Record Keeping, Effective Use of Technology, Time Management, Staff and Financial Management, Presentation and Events Management.

Completed a Certificate in Executive Assistant covering client relationship management, records and process management, time management and events management.

Good Hope Seminary High School

Matric (Grade 12), Secondary Education

Activities and societies: Subjects included English Home Language, Afrikaans First Additional Language, Business Studies, Accounting, Mathematics, Consumer Studies and Life Orientation.

Completed secondary education with a Grade 12 certificate including subjects such as English, Afrikaans, Business Studies, Accounting and Mathematics.