Andiswa Mtshengu

Process policy maintenance transactions, including amendments, activations, cancellations, and linking of debit orders. Investigate and resolve payment discrepancies, trace payments, and ensure compliance with company procedures and SLAs.

Process retirement fund transactions, including policy amendments, paid-up instructions, cancellations, and banking detail updates. Investigate payment discrepancies, manage client queries, and ensure compliance with FAIS, FICA, and legislative requirements.

Planned and managed staffing levels, recruited and trained employees, ensured compliance with company policies, and established quality and customer service standards.

Identified training needs, evaluated training effectiveness, developed training objectives and materials, and delivered training to individuals.

Investigated client provident funds, investments, and insurance queries, handled complaints, and provided professional service to brokers and customers. Updated personal details in accordance with POPIA regulations.

Assisted customers with flight bookings, changes, cancellations, and travel enquiries. Provided expert advice on schedules, fares, and airline policies, and processed payments and refunds.

Processed and verified invoices, billing transactions, and payment allocations. Investigated and resolved billing discrepancies, reconciled accounts, and prepared billing reports.

Completed a National Certificate in Public Management.

Completed high school education.