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Anusha priya

@anushapriya

Message

Dynamic operations team leader with a focus on productivity and growth.

India

Message

What I'm looking for

I seek a challenging role in a dynamic organization that values commitment and growth.

I am an experienced Operations Team Leader at TTK Services Pvt. Ltd, where I manage a team of over 10 members. My role involves setting individual targets based on performance metrics and guiding my team to achieve these goals. I take pride in preparing monthly revenue projections and analyzing team performance, ensuring that we meet the expectations set by management.

Throughout my career, I have demonstrated excellent leadership and coaching skills, having trained freshers who have successfully integrated into our system. I have also been involved in vendor management and client onboarding processes, ensuring quality assurance in our operations. My ability to interact with marketing teams to analyze client engagement has helped in promoting our services effectively.

Experience

Work history, roles, and key accomplishments

Current

Operations Team Leader

Current

TTK Services Pvt. Ltd

May 2017 - Present (8 years 2 months)

Managed a team of 10+ members, ensuring they met expected targets and increased productivity through individual goal setting and guidance. Prepared monthly revenue projections, analyzed team performance, and provided constructive feedback while reporting escalations and risks to senior management.

Team Leadership Performance Analysis Revenue Projection Conflict Resolution Recruitment Training Google Analytics SEO Marketing

Senior Customer Service Executive

Serco Global Services, Plc

Aug 2012 - Present (12 years 11 months)

Assisted Barclays and Non-Barclays customers with Professional & Career Development Loan applications, processing both telephonic and postal requests. Performed necessary bank account checks and assisted the team in completing end-to-end funding transactions.

Customer Service Data Entry Financial Analysis Loan Processing Data Management Communication Problem Solving Team Collaboration Ad Hoc Tasks

Education

Degrees, certifications, and relevant coursework

Karunya University

Master of Business Administration, Operations And Human Resources

Grade: 88

Completed a Master of Business Administration with a focus on Operations and Human Resources. Achieved a GPA of 88, demonstrating strong academic performance in the program.

SRM Easwari College of Engineering & Technology

Bachelor of Engineering, Computer Science & Engineering

Grade: 72

Pursued an undergraduate degree in Computer Science & Engineering, specializing in Computer Science & Mathematics. Maintained a GPA of 72 throughout the program.