APAlè Petersen
@alpetersen
Experienced customer-focused teaching and social service professional with strong administration skills.
South AfricaWhat I'm looking for
I am an experienced customer service and administration professional with a background in social security grant support, pharmacy assistance, and online teaching. I have worked directly with beneficiaries, managed client records, and supported frontline services at the South African Social Security Agency and in retail pharmacy settings.
I consistently delivered quality service, handled telephone and general customer enquiries, captured client information on systems, and supported prescription sorting and medicine sales. I earned recognition such as "The Best Employee of the Year" for strong performance and reliability.
I bring practical skills in administration, record keeping, communication, and classroom instruction (TESOL/TEFL), and I seek roles where I can apply my teaching, customer care, and technical administration strengths to support learners or clients in a service-oriented organization.
Experience
Work history, roles, and key accomplishments
Social Grant Administration
South African Social Security Agency
Oct 2022 - Present (3 years)
I am a social grants Administrator who assist clients on a daily basis to capture their profiles on sassa system, record management and telephone enquiries.
Customer care is my main role
Online Teaching Administrator
World TESOL Academy
Jan 2022 - Present (3 years 9 months)
Delivered online teaching and administrative support, managed student records and captured client information into systems to support course delivery and beneficiary assistance.
CPHealthcare Assistant
Clicks Pharmacy
Jan 2016 - Dec 2022 (6 years 11 months)
Assisted pharmacy operations including sorting and packing prescriptions, sharing product knowledge, and driving upsell/cross-sell of medicines while maintaining health and safety standards.
Intern
South African Social Security Agency
Jan 2012 - Dec 2015 (3 years 11 months)
Supported Social Security Grant administration and beneficiary records handling, improved file record-keeping and customer enquiry resolution across telephone and in-person channels.
Education
Degrees, certifications, and relevant coursework
World TESOL Academy
TESOL/TEFL Certificate, TESOL/TEFL
2022 -
Activities and societies: Online teaching; student support; teaching administration
Completed TESOL/TEFL training focused on delivering online English teaching and instructional methods.
SASouth African Social Security Agency
Internship, Social Security Grant Administration
2012 - 2015
Activities and societies: Telephone operation; general customer enquiries; file record keeping; customer care; quality control
Internship supporting social security grant administration with beneficiary records, customer service, and file record keeping.
Clicks Pharmacy (training/workplace)
Senior Certificate/Grade 12, Healthcare Assistant
2010 -
Activities and societies: Sort and pack prescriptions; assist pharmacy with sales; medicine sales representative; up-sell and cross-sell
Completed workplace training and duties as a healthcare assistant including dispensing support, health and safety, and product knowledge.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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