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AP@alpetersen
Experienced customer-focused teaching and social service professional with strong administration skills.
South AfricaI am an experienced customer service and administration professional with a background in social security grant support, pharmacy assistance, and online teaching. I have worked directly with beneficiaries, managed client records, and supported frontline services at the South African Social Security Agency and in retail pharmacy settings.
I consistently delivered quality service, handled telephone and general customer enquiries, captured client information on systems, and supported prescription sorting and medicine sales. I earned recognition such as "The Best Employee of the Year" for strong performance and reliability.
I bring practical skills in administration, record keeping, communication, and classroom instruction (TESOL/TEFL), and I seek roles where I can apply my teaching, customer care, and technical administration strengths to support learners or clients in a service-oriented organization.
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Work history, roles, and key accomplishments
South African Social Security Agency
Oct 2022 - Present (3 years 1 month)
I am a social grants Administrator who assist clients on a daily basis to capture their profiles on sassa system, record management and telephone enquiries.
Customer care is my main role
World TESOL Academy
Jan 2022 - Present (3 years 10 months)
Delivered online teaching and administrative support, managed student records and captured client information into systems to support course delivery and beneficiary assistance.
CPClicks Pharmacy
Jan 2016 - Dec 2022 (6 years 11 months)
Assisted pharmacy operations including sorting and packing prescriptions, sharing product knowledge, and driving upsell/cross-sell of medicines while maintaining health and safety standards.
South African Social Security Agency
Jan 2012 - Dec 2015 (3 years 11 months)
Supported Social Security Grant administration and beneficiary records handling, improved file record-keeping and customer enquiry resolution across telephone and in-person channels.
Degrees, certifications, and relevant coursework
TESOL/TEFL Certificate, TESOL/TEFL
2022 -
Activities and societies: Online teaching; student support; teaching administration
Completed TESOL/TEFL training focused on delivering online English teaching and instructional methods.
SAInternship, Social Security Grant Administration
2012 - 2015
Activities and societies: Telephone operation; general customer enquiries; file record keeping; customer care; quality control
Internship supporting social security grant administration with beneficiary records, customer service, and file record keeping.
Senior Certificate/Grade 12, Healthcare Assistant
2010 -
Activities and societies: Sort and pack prescriptions; assist pharmacy with sales; medicine sales representative; up-sell and cross-sell
Completed workplace training and duties as a healthcare assistant including dispensing support, health and safety, and product knowledge.
Software and tools used professionally
South AfricaYou can contact Alè and 90k+ other talented remote workers on Himalayas.
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