Pulane Malatji

I bring precious experience in the customer service department, with a strong focus on service delivery and understanding customers’ importance. I’m known for keeping myself active, ready to help the next customer, and staying solution-oriented.

I rely on strong telephone, written, and verbal communication to escalate and resolve customer inquiries in a timely and professional manner. I handle complaints confidently, using persuasive language to build customers’ trust with an unwavering customer support attitude.

From my experience in corporate environments and customer-facing roles, I’ve developed solid multitasking and problem-solving abilities. I’m also willing to learn and adapt, aiming to support different individuals in the company and help achieve business goals.

Alongside customer service, I’ve supported pharmacy operations by assisting in dispensing medications under supervision, processing prescription orders, and accurately preparing labels. My Diploma in Internet Engineering also gives me a foundation in designing, developing, and implementing network and communication systems for the internet.