Alondra Zamarripa
@alondrazamarripa
Customer service professional with 8+ years of experience.
What I'm looking for
With over eight years of experience in customer service, I have honed my skills in problem-solving and communication, ensuring customer satisfaction and loyalty. My journey began at Medical Brokerage of Arizona, where I managed over 80 calls daily, assisting members with their needs and resolving complaints effectively. This role not only allowed me to develop a deep understanding of customer needs but also taught me the importance of maintaining a positive environment.
In addition to my role at Medical Brokerage, I served as a receptionist at Willie Itule Produce Inc., where I greeted customers and managed incoming calls. My ability to multitask and maintain a bright attitude contributed to a welcoming atmosphere for all visitors. I am passionate about utilizing my skills in a new position that offers opportunities for growth and development within a supportive company.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Medical Brokerage of Arizona
Sep 2020 - Present (4 years 9 months)
Handled 80+ calls daily, creating accounts, retrieving data, verifying eligibility, and cancelling services. Resolved customer complaints, maintained a positive environment, and stayed updated on new insurance offerings.
Receptionist/Front Desk
Willie Itule Produce Inc.
Apr 2019 - Mar 2020 (11 months)
Greeted customers, answered phones, directed calls, and took orders and messages. Assisted with office tasks, collected payments, and managed the register.
Education
Degrees, certifications, and relevant coursework
Summit High School
High School Diploma, General Studies
Obtained a High School Diploma from Summit High School. The curriculum focused on general studies, preparing students for further education or entry into the workforce.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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