Open to opportunities

Alondra Rodriguez

@alondrarodriguez

Message

Dedicated patient representative with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values patient care and offers opportunities for professional growth.

I am a dedicated Patient Representative with over three years of experience in healthcare support, specializing in patient scheduling and customer service. My role at Optum Healthcare Inc. has honed my ability to manage over 50 appointments daily across multiple departments, ensuring seamless patient experiences within the Mount Sinai Hospital network. I take pride in providing exceptional support, from patient registration to appointment reminders, which has significantly improved patient satisfaction.

My background also includes experience in various customer service roles, where I developed strong communication skills and the ability to work efficiently under pressure. At the United States Postal Service, I sorted and processed over 1,000 pieces of mail, demonstrating my attention to detail and organizational skills. I am bilingual in English and Spanish, allowing me to assist a diverse range of clients effectively.

Experience

Work history, roles, and key accomplishments

Current

Patient Representative II

Current

Optum Healthcare Inc.

Oct 2020 - Nov 2023 (3 years 1 month)

Managed scheduling for over 50 appointments daily across multiple departments in the Mount Sinai Hospital network. Provided comprehensive patient support including registration, reminders, cancellations, and transfers.

Scheduling Patient Support Communication Customer Service Medical Terminology Problem Solving

Casual Mail Handler

United States Postal Service

Nov 2019 - Jan 2020 (2 months)

Sorted and processed over 1,000 pieces of mail and packages for statewide delivery. Assisted in delegating tasks within the processing team to ensure efficiency.

Sorting Mail Time Management

Floor Sales Representative

Foot Locker

Oct 2018 - Aug 2019 (10 months)

Assisted customers with product selection and sizing, fulfilled online and in-store orders, and maintained organization in the backroom.

Customer Service Inventory Management Fulfillment Communication

Customer Service Representative

Health Source of Rhode Island

Nov 2017 - Dec 2017 (1 month)

Provided assistance to clients in applying for medical coverage and managing insurance payments during a seasonal role.

Customer Service Medical Coverage Assistance Communication Problem Solving

Medical Assistant Intern

Medical Office of Joseph R Gaeta

Nov 2015 - Jan 2016 (2 months)

Welcomed clients and performed check-in protocols, conducted vital assessments, assisted in EKG procedures, and maintained HIPAA compliance.

Patient Check In HIPAA

Education

Degrees, certifications, and relevant coursework

Medical Office of Joseph R Gaeta

Internship, Medical Assisting

2015 - 2016

Completed a Medical Assistant Internship, providing patient check-in, vitals assessments, and assisting in medical procedures while maintaining HIPAA regulations.