alolade emmanuel
@aloladeemmanuel
Dedicated customer service representative with strong IT training skills.
What I'm looking for
I am a dedicated professional with a background in customer service and IT training. My journey began as a Computer Operator and Trainer at Global Computer Trends, where I taught students how to effectively use software applications and IT systems. This role honed my ability to communicate complex information clearly and fostered my passion for helping others succeed in their technological endeavors.
In my most recent position as a Customer Service Representative at Novelmark International Limited, I served as the first point of contact for clients, addressing inquiries and ensuring a smooth sales process. My commitment to exceptional customer service led to a significant increase in client satisfaction and retention. I thrive in dynamic environments and enjoy collaborating with teams to develop effective strategies that enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Lead Administrator
Tifeexpress Logistic
Jan 2024 - Jan 2025 (1 year)
Oversaw the administrative team, assigned tasks, and ensured smooth operations within the logistics office. Increased sales by 20% through effective upselling and cross-selling strategies.
Customer Service Representative
Novelmark International Limited
Jan 2023 - Jan 2024 (1 year)
Served as the first point of contact for clients, handling inquiries via phone, email, and in person. Managed client follow-ups, scheduled property viewings, and resolved complaints.
Computer Operator / Trainer
Global Computer Trends
Jan 2019 - Jan 2020 (1 year)
Taught students how to effectively use software applications, hardware tools, and IT systems. Managed data input and updates in company databases with accuracy and efficiency.
Education
Degrees, certifications, and relevant coursework
Ibadan City Polytechnic
Higher National Diploma, Electrical Engineering
2020 - 2022
Completed Higher National Diploma (HND) in Electrical Engineering, focusing on advanced electrical systems and applications.
Ibadan City Polytechnic
National Diploma, Electrical Engineering
2015 - 2017
Completed National Diploma (ND) in Electrical Engineering, gaining foundational knowledge in electrical systems and technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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