alolade emmanuelAE
Open to opportunities

alolade emmanuel

@aloladeemmanuel

Dedicated customer service representative with strong IT training skills.

Nigeria

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

I am a dedicated professional with a background in customer service and IT training. My journey began as a Computer Operator and Trainer at Global Computer Trends, where I taught students how to effectively use software applications and IT systems. This role honed my ability to communicate complex information clearly and fostered my passion for helping others succeed in their technological endeavors.

In my most recent position as a Customer Service Representative at Novelmark International Limited, I served as the first point of contact for clients, addressing inquiries and ensuring a smooth sales process. My commitment to exceptional customer service led to a significant increase in client satisfaction and retention. I thrive in dynamic environments and enjoy collaborating with teams to develop effective strategies that enhance customer experiences.

Experience

Work history, roles, and key accomplishments

NL

Customer Service Representative

Novelmark International Limited

Jan 2023 - Jan 2024 (1 year)

Served as the first point of contact for clients, handling inquiries via phone, email, and in person. Managed client follow-ups, scheduled property viewings, and resolved complaints.

GT

Computer Operator / Trainer

Global Computer Trends

Jan 2019 - Jan 2020 (1 year)

Taught students how to effectively use software applications, hardware tools, and IT systems. Managed data input and updates in company databases with accuracy and efficiency.

Education

Degrees, certifications, and relevant coursework

IP

Ibadan City Polytechnic

Higher National Diploma, Electrical Engineering

2020 - 2022

Completed Higher National Diploma (HND) in Electrical Engineering, focusing on advanced electrical systems and applications.

IP

Ibadan City Polytechnic

National Diploma, Electrical Engineering

2015 - 2017

Completed National Diploma (ND) in Electrical Engineering, gaining foundational knowledge in electrical systems and technology.

Tech stack

Software and tools used professionally

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