Allyson Kuhn
@allysonkuhn
Licensed mental health counselor specializing in crisis intervention, training, and program management.
What I'm looking for
I am a licensed mental health counselor and crisis services manager focused on suicide prevention, evidence-based care, and workforce development. I combine clinical expertise with operational leadership to improve access and outcomes.
In my current role managing the 988 Suicide & Crisis Lifeline, I design and implement training curricula, improve onboarding efficiency, and raised call quality scores by 20%. I develop and maintain quality assurance protocols, policies, and compliance processes to ensure audit readiness.
As a practicing counselor I provided weekly in-person and telehealth care to an active caseload, implemented individualized treatment plans that produced a 20% improvement in client outcomes, and reduced documentation errors through disciplined EHR practices. I completed supervised practice hours toward licensure and now hold full licensure in clinical mental health counseling.
I have led federally funded projects, supervised crisis teams, tracked service outcomes with Excel, Genesys, and SAMHSA tools, and volunteered as a crisis counselor for over 200 hours. I seek roles where I can scale preventative services, strengthen clinical teams, and build training that improves care for high-risk populations.
Experience
Work history, roles, and key accomplishments
988 Suicide and Crisis Lifeline Manager
Contact Community Services
Sep 2022 - Present (3 years 9 months)
Planned and managed the 988 Suicide & Crisis Lifeline within a non-profit, implementing training and QA that increased call quality scores by 20% and reduced new-hire time-to-readiness by up to 14 days.
Crisis Counselor
Crisis Text Line
Oct 2018 - Present (7 years 8 months)
Provided 200+ hours of text-based crisis support, conducted thorough risk assessments, and upheld trauma-informed, culturally responsive de-escalation practices.
Mental Health Counselor (Limited Permit)
Branches of Growth
Oct 2021 - Apr 2024 (2 years 6 months)
Delivered in-person and telehealth therapy to a 30-client weekly caseload, achieving 90% client satisfaction and improving overall client outcomes by 20%.
Project Director, Suicide Prevention
Contact Community Services
Mar 2020 - Sep 2022 (2 years 6 months)
Managed a federal grant during the COVID-19 pandemic to expand suicide prevention and behavioral health services across NY counties, supervised 15+ crisis responders and tracked outcomes using Excel, Genesys, and SAMHSA tools.
Mental Health Counseling Intern
Branches of Growth
Oct 2019 - May 2021 (1 year 7 months)
Provided supervised counseling using evidence-based interventions (CBT), co-facilitated support groups, and completed 1,500 supervised hours toward NYS licensure.
Education
Degrees, certifications, and relevant coursework
Medaille College
Master's Degree, Clinical Mental Health Counseling
2019 - 2021
Grade: 4.0 GPA
Master's Degree in Clinical Mental Health Counseling completed in May 2021 with a 4.0 GPA.
SUNY Empire State College
Bachelor's Degree, Human Development
2017 - 2019
Grade: 4.0 GPA
Bachelor's Degree in Human Development completed in May 2019 with a 4.0 GPA.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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