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Allysa Ruiz

@allysaruiz

Chat Support Representative at ALTA RESOURCES who resolved retail customer issues with a 95% first-contact resolution rate.

Philippines

Message

At ALTA RESOURCES, I handled 80+ daily inbound chat inquiries, maintaining an average response time under 30 seconds. I resolved retail customer issues involving orders, payments, and returns, achieving a 95% first-contact resolution rate.

I used Salesforce and order systems to process refunds and adjustments accurately, contributing to a 15% increase in customer retention. At ANNAPOLIS CREDIT MANAGEMENT SERVICES, I processed tax data for BIR Form 2316 and assisted with BIR audits.

Experience

Work history, roles, and key accomplishments

Chat Support Representative

Alta Resources

Nov 2023 - May 2026 (2 years 6 months)

Handled 80+ daily inbound chat inquiries, maintaining an average response time of under 30 seconds. Resolved retail customer issues regarding order tracking, product availability, payment processing, and returns with a 95% First Contact Resolution rate.

Microsoft Office Problem Solving Adaptability Fast Typing Fast Learner Patient Multitasking Time Management Salesforce

Tax Associate/ Data Encoder

Annapolis Credit Management Services

Accurately encoded and processed high volume data, including taxable and non-taxable compensation to generate BIR form 2316. Maintained highly confidential employee and payee information ensuring proper classification of resident citizens, aliens, and corporate payees.

Data Entry Tax Compliance Confidentiality BIR Forms Attention To Detail