@lemuelbuenaobra
Customer Service Representative at Alta Resources who resolved up to 50 daily cases and helped train new team members.
PhilippinesAt Alta Resources, I resolved customer inquiries as a Tier 2 Back Office representative, tracking interactions and following up on outstanding requests. I also assisted in training new team members on customer service protocols and system navigation.
Earlier at Alta Resources, I supported customers by phone, chat, and email, guided them through technical and account troubleshooting, and processed orders. I also received the ACE Award for the Annual Top Customer Service Awards in 2024-2025.
Work history, roles, and key accomplishments
Alta Resources
Sep 2024 - Feb 2026 (1 year 5 months)
Resolved customer inquiries and issues through effective communication and problem-solving techniques. Utilized CRM software to track interactions and assisted in training new team members.
Alta Resources
Aug 2022 - Sep 2024 (2 years 1 month)
Provided first-contact customer support via phone, chat, and email, resolving high-volume inquiries efficiently. Guided customers through troubleshooting steps and processed orders using internal tools.
Degrees, certifications, and relevant coursework
Bachelor of Science, Education
2018 - 2022
Grade: Magna Cum Laude
Activities and societies: Consistent President's Lister
Graduated Magna Cum Laude with a Bachelor of Science in Education, major in English. Consistently named to the President's List.
NC II, Electronic Products Assembly and Servicing
Passed the Electronic Products Assembly and Servicing NC II certification.
High School Diploma, General
Grade: With Honors
Graduated with honors under the K-12 curriculum.
Software and tools used professionally
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